Associate Customer Support

3 settimane fa

Milano, Italia Ubiquicom A tempo pieno

Your MissionAs an Associate Customer Support you will provide second level support to Partners on the use of Ubiquicom hardware and software products; collaborate on the production of support activities reports and products technical documentation.
You also update and maintains of the existing documentation starting from customer feedback and product user experiences; in addition you will interface with other technical teams in order to suggest improvements optimizations and support the test phases
- Do you want to immerse yourself in cutting-edge technology and tackle real business problems? Do you want to gain exposure to a wide range of industries and work with great colleagues from diverse backgrounds? We do have an opportunity for you
- Your Profile- Education: High School Diploma
- Driving license and ability for short and occasional trips
- Interested on new technologies and curiosity towards new products
- Flexibility and ability to adapt
- Propensity to technical support activities, patience and empathy
- Analysis and problem-solving skills
- Ability to prioritise activities
- Propensity to optimize and improve current processes
NICE TO HAVE:
- Basic troubleshooting skills
- Basic electrotechnical and/or electronic skills
- Basic skills on databases
- Basic networking skills
- Fluency in technical communications with English languages
- Why Ubiquicom- Ubiquicom has a young company culture where every employee can shape the future
- Purposeful, self-responsible tasks and projects that leave space for creativity and offer the chance to learn fast
- Flexible working hours, smart working, and employee referral program
- Health Insurance & Well-Being Benefits
ABOUT UBIQUICOM
Based in Milan and Rende (CS), Italy, Ubiquicom is an award-winning technology company specialized in the design and development of products and solutions for the positioning and tracking of people and assets in unconventional contexts and using unconventional technologies.
- Ubiquicom provides end user companies as well as System Integrators and Independent Software Vendors the most advanced Real Time Location Systems (RTLS) technology.
- LocationMilan

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