Italian Speaking Customer Support For Fitness Technology
2 settimane fa
The House of Mercier is thrilled to announce a position for an Italian Speaking Customer Support Representative specializing in fitness technology' based in Athens' Greece.
In this engaging role' you will be the first point of contact for our Italian-speaking customers' assisting them with inquiries related to our advanced fitness technology products and services.
Your fluency in Italian will be instrumental in fostering strong relationships with clients and supporting them in achieving their fitness aspirations.
Responsibilities - Engage with customers in Italian through various communication channels' including phone' email' and chat' to address inquiries related to fitness technology.
- Assist customers in troubleshooting technical issues and provide guidance on product usage.
- Resolve customer complaints and feedback promptly and with professionalism' aiming for effective solutions.
- Document customer interactions accurately and maintain comprehensive records of inquiries and resolutions.
- Collaborate with technical teams to escalate complex issues as necessary and ensure timely resolutions.
- Stay informed about the latest trends in fitness technology and our product offerings to provide knowledgeable assistance.
- Contribute to initiatives aimed at enhancing the overall customer experience and engagement with our fitness products.
Requirements - Fluency in Italian and English' both written and spoken.
- Previous experience in customer support' particularly in fitness technology or a related field' is preferred.
- Excellent communication skills with a strong commitment to delivering exceptional customer service.
- Ability to effectively troubleshoot technical issues and assist customers in finding solutions.
- Familiarity with fitness technology products and customer support systems is an advantage.
- Self-motivated and able to work independently in a fast-paced environment.
- A proactive team player dedicated to improving customer satisfaction and promoting fitness health.
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