Concierge - Season 2023

3 settimane fa

Lago di Como, Italia Mandarin Oriental Hotel Group A tempo pieno

**Position**: Concierge - Season 2023 (Full time #535222)

**Property / Office**: Mandarin Oriental, Lago di Como

**Location**: Lake Como, Italy

**Duties and Responsibilities**
- Provide guests access to all what our resort and Lago di Como have to offer
- Offer a warm, sincere and personalized welcome to all guests
- Arrange for package delivery and pickup for guests
- Create special conversations with guests, which identify personal preferences in order to record in each guest's profile history
- Have an in-depth knowledge of directions, travel time, cost and various forms of transportation
- Maintain a constantly updated database with extensive information about city highlights
- Be proactive and anticipate the complete requirements to make the experience a success
- Enquire as to the success or enjoyment of the recommendations made
- Maintain a consistent and sufficient level of brochures, maps and handouts
- Maintain a daily sheet (via software) of all guest requests, reservations and confirmations for guests
- Be knowledgeable of all in-house and arriving guests
- Be aware of all daily events in the Hotel
- Arrange tickets for theatre, sporting events and local attractions
- Make and confirm dining reservations
- Provide guests with a confirmation card for dining reservations, transportation, theatre tickets, etc.
- Communicate all important details to management and colleagues
- Provide a daily list to the Front Office Manager or Manager On Duty of transportation reservations
- Maintain a clean, neat and organized desk
- Act as a guide when guests ask for direction and physically assist them to their destination within the hotel
- Respond to all guest needs and requests
- Other activities as deemed appropriate by the Chief Concierge

**Requirements**:

- Two years of experience as a Concierge within a luxury resort/hotel
- Strong written and verbal communication skills required
- Proficiency in English, Italian and an additional language
- Able to multi-task
- The ability to work well in a team environment
- Must be professional and possess excellent presentation, communication, organization, and effective time management skills
- Flexible schedules and working hours; willingness to work weekends & holidays required.

**Advertised**: 24 May 2023 W. Europe Daylight Time
**Applications close**:

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