Customer Service Assistant

5 mesi fa

Milano, Italia BI Italia Spa A tempo pieno

**THE POSITION**:
In this role you will join the Human Pharma Customer Service team of Boehringer Ingelheim. You will ensure the proper management of activities related to the fulfillment and processing of customer purchase orders, overseeing relationships with Business functions, as well as with customers and functions involved, such as Sales Team, Credit Management, Distribution, Local Demand, Tender Office, Customer Experience, Quality, Pharmacovigilance and Regulatory for the successful fulfillment of the order and the management of all related post-sales activities (complaints and any other requests coming from customers and/or Business functions). All activities will be performed in adherence to good drug distribution practices and in accordance with company procedures and guidelines.

**We offer a 12 months fixed term contract.**

**Tasks & Responsibilities**:

- Process purchase orders received from customers according to company procedures and pre-defined quality targets (KPIs)
- Support the business and the customer by providing any useful information regarding the status of the order, delivery and invoicing as well as information on the status of complaints and requests received from the customer
- Ensure the proper management and maintenance of the customer database, according to company procedure
- Ensure the timely and prompt resolution of customer complaints in accordance with company procedure, and you will monitor the status of open complaints
- Handle returns from customers, credit notes for price differences, rebates
- Daily monitoring of open orders, to be able to identify blocked orders, not filled orders due to lack of stock, inventory check etc.

**Requirements**:

- Bachelor’s degree
- Previous experience in the Customer Service of multinational companies; previous experience in the Pharmaceutical industry would be considered a plus
- Good Knowledge of the English language and Native level of Italian Language
- Good Command of Microsoft Office; knowledge of SAP ERP is a plus
- Team work and cooperation skills
- Customer oriented & Problem solving skills

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