Customer Relationship Specialist

3 mesi fa


Roma, Italia Ketrip A tempo pieno

**KeTrip**, Tour Operator 100% digital, specializzato in viaggi di gruppo e avventure in tutto il

Mondo, è alla ricerca di nuovi talenti da inserire in una squadra di lavoro dinamica e

innovativa.

Profilo ricercato:
Customer Relationship Specialist

Principali attività:
La risorsa, a stretto contatto con il responsabile d’area, ha l'obiettivo di offrire la migliore

customer experience, gestendo le richieste d’informazione e supportando il cliente in tutte

le fasi del processo d’acquisto.

In particolare si occuperà di:

- Gestire i flussi di prenotazione dal backend del sito ai principali strumenti aziendali di prenotazione e reportistica.
- Mantenere in ordine ed efficienti gli strumenti aziendali di prenotazione.
- Redigere report con cadenza periodica sull'andamento dell’attività, in ottica di efficientamento e miglioramento.

Si richiedono:

- Buona conoscenza pacchetto Office e GSuite
- Buona conoscenza Inglese parlato e scritto
- Gradita conoscenza dei principali sistemi gestionali del turismo o in generale di

applicativi CRM
- Ottime capacità comunicativo-relazionali
- Lavoro in team
- Time management e orientamento al risultato
- Precisione e accuratezza

esperienza pregressa nel settore BOOKING GRUPPI.

Sede di lavoro: Roma

Tipo di impiego: full time (in sede)

L’offerta si intende estesa a entrambi i sessi (L.903/77)

Contratto di lavoro: Tempo pieno

Disponibilità:

- Dal lunedì al venerdì



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