Customer Service Representative

4 mesi fa

Milano, Italia Qomodo A tempo pieno

Qomodo e' una fintech, composta da un team proveniente dalle principali ventures italiane e straniere VC-backed come Rocket Internet, Delivery Hero, Sum Up, Amazon, Dash e Credimi.

**Responsibilities**:

- Effectively handle customer inquiries and provide accurate information about our BNPL and payment products
- Document and update customer records with relevant information
- Resolve customer issues and complaints in a timely and professional manner
- Collaborate with internal teams to address customer needs and ensure prompt resolution of problems
- Provide exceptional customer service by actively listening to customers, addressing their concerns, and exceeding their expectations
- Identify opportunities to upsell or cross-sell Qomodo's products and services to customers
- Stay up-to-date with industry trends and developments to better assist customers

**Requirements**:

- Bachelor's degree in business, finance, or a related field
- Proven experience in a customer service or related role
- Excellent verbal and written communication skills
- Strong problem-solving and decision-making abilities
- Ability to multitask and work under pressure in a fast-paced environment
- Proficient in using CRM software and other customer service tools
- Knowledge of financial products and services is preferred
- Ability to adapt to change and embrace new technologies and processes

**Benefits**
- Un'opportunità di acquisire esperienza in un'azienda leader nel settore fintech e con investitori e founders di livello internazionale
- La possibilità di lavorare a stretto contatto con esperti/e di vendita e marketing in organizzazioni hyper growing
- Crescita di responsabilita' molto rapida basata su performance

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