Customer Relationship Management Manager
6 mesi fa
Location: Roma, IT, 00154- Requisition ID: 14932**Ruolo**:
**Ruolo Professionale**: Responsabile CRM e Web-site Management
**Location**:Roma
**Smartworking**: possibile per questa posizione
**Attività Previste**:
La risorsa sarà Responsabile di definire a strategia di CRM e le attività di marketing legate allo sviluppo del sito dedicato all’offerta delle lotterie online (Gratta e Vinci, Gioco del Lotto, 10eLotto, MillionDay),
con l’obiettivo di ottimizzare l’esperienza dei clienti, incrementare l'ingaggio ed il conversion rate.
La risorsa collaborerà con diverse funzioni aziendali per definire, ottimizzare e automatizzare le campagne CRM e processi operativi impattati con l’obiettivo di ridurre i costi aziendali e servire al meglio i clienti.
Nello specifico:
- Definire, implementare e sviluppare la strategia di CRM e Customer Segmentation con particolare attenzione ai segmenti chiave
- Creare le campagne di CRM end-to-end guardando l’intero ciclo di vita del cliente (dal design, all’implementazione alle analisi di ottimizzazione del ROI)
- Supervisionare e definire la strategia di comunicazione delle campagne per ottimizzare l’engagement e l’esperienza del giocatore su tutti i touch-point (SMS, DEM, in-game communication,..)
- Supervisionare e gestire il sito web in collaborazione con il team UX e UI per offrire la migliore esperienza di navigazione e gioco all’utente
- Monitorare ed analizzare le metriche di performance con l’obiettivo di valutare il successo delle iniziative e identificare aree di miglioramento
- Assicurare che il sito web sia conforme con le leggi ed i regolamenti applicabili
- Collaborare con le diverse funzioni aziendali coinvolte per migliorare i processi di business, nonché garantire la corretta comunicazione e allineamento tra i diversi stakeholder interni ed esterni
**Requisiti**:
- Avanzate competenze analitiche con capacità di utilizzare data-driven approach per tutte le decisioni strategiche
- Precedente esperienza professionale maturata su progetti in ambito CRM, segmentazione dei clienti, e lifecycle management
- Utilizzo pregresso di strumenti di CRM, piattaforme di marketing automation e software a support del data analytics.
- Ottime capacità analitiche e data-driven approach
- Forti capacità di risoluzione dei problemi
- Ottime capacità di comunicazione, precisione, autonomia, organizzazione e orientamento al raggiungimento dei risultati
- Esperienza pregressa nella gestione e sviluppo di un team di risorse
- Precedente esperienza nella gestione di progetti complessi che richiedono il coordinamento di diverse aree aziendali
- Conoscenza fluente della lingua inglese
- Conoscenza del mercato del gaming online Italiano costituirà titolo preferenziale
**Esperienza professionale/Seniority**:
5+ esperienza in CRM in ambito digitale/e-commerce o consulenza.
**Titolo di Studi**:
Laurea Ingegneria, Statistica, Informatica, Matematica, Fisica, Economia Aziendale o similare.
LI-YG1
- IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, and to creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged. IGT is an equal opportunity employer. We provide equal opportunities without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, pregnancy, marital status, national origin, citizenship, covered veteran status, ancestry, age, physical or mental disability, medical condition, genetic information, or any other legally protected status in accordance with applicable local, state, federal laws or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted._
-
Roma, Italia IGT A tempo pienoLocation: Roma, IT, 00154- Requisition ID: 14930**Ruolo**: **Ruolo Professionale**: Customer Relationship Management Professional **Location**:Roma **Smartworking**:possibile per questa posizione **Attività Previste**: Nel ruolo di Campaign Professional, la risorsa sarà Responsabile dell’esecuzione delle campagne di CRM legate allo sviluppo del sito...
-
Relationship Manager
7 mesi fa
Roma, Italia Bank of Communications (Luxembourg) S.A. Rome Branch A tempo pienoJob Title: Relationship Manager/Associate Relationship Manager Department: Business Development Department (BDD) Report to: Head of BDD Based in: Rome, Italy **Specific responsibilities include but not limited to**: - Prepare client marketing, identifying potential sales opportunities and generate new businesses for the branch, and manage relationships...
-
Customer Relationship Specialist
4 mesi fa
Roma, Italia Ketrip A tempo pieno**KeTrip**, Tour Operator 100% digital, specializzato in viaggi di gruppo e avventure in tutto il Mondo, è alla ricerca di nuovi talenti da inserire in una squadra di lavoro dinamica e innovativa. Profilo ricercato: Customer Relationship Specialist Principali attività: La risorsa, a stretto contatto con il responsabile d’area, ha l'obiettivo di...
-
Sales and Relationship Manager
3 settimane fa
Roma, Lazio, Italia Abbott A tempo pienoAbout Abbott: Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines.Job OverviewWe are seeking an experienced Sales and...
-
Junior Customer Success Manager Pa
6 mesi fa
Roma, Italia Vodafone A tempo pieno**Role Purpose**: This position is “all about the customer” relationship and account management, by enhancing the customers’ experience and increasing their loyalty to our services’ proposition. Precisely, this position is related to the service management of Public Sector customers. You’ll have responsibility for Service Management life cycle...
-
Customer Service Manager
4 settimane fa
Roma, Italia Homerun B.V. A tempo pienoAt Mizuno Italy, we're looking for a Customer Service Manager to join our team. About the job Mizuno Italy is looking for a Customer Service Manager to employ in its Customer Service office in Italy. In particular, the candidate will be in charge of leading the Customer Service team. Key responsibilities and tasks: Coordination of the Customer Service...
-
Customer Service Manager
2 settimane fa
Roma, Italia Homerun B.V. A tempo pienoAt Mizuno Italy, we're looking for a Customer Service Manager to join our team. About the job Mizuno Italy is looking for a Customer Service Manager to employ in its Customer Service office in Italy. In particular, the candidate will be in charge of leading the Customer Service team. Key responsibilities and tasks: Coordination of the Customer...
-
Customer Experience Manager
7 giorni fa
Roma, Lazio, Italia Versace A tempo pienoVersace is seeking a Customer Experience Manager to join our team. In this role, you will be responsible for ensuring the ultimate Versace experience for customers, building strong relationships with new customers and VIP clientele, and driving results through delivering an elevated customer experience.About the RoleCapture customer data all the...
-
Project Management Internship
7 mesi fa
Roma, Italia ZTE Italia A tempo pieno**Project Management Internship** ZTE is looking for a brilliant Project Management Intern to expand our Project Management team in Rome (Italy). **What you will do**: - support invoice forecast and actuals tracking; - support in tracking meeting Action Point; - support in management of subcontractors; - support on agree delivery plans with customer; -...
-
Roma, Italia SentinelOne A tempo pieno**About Us**: SentinelOne is defining the future of cybersecurity through our XDR platform that automatically prevents, detects, and responds to threats in real-time. Singularity XDR ingests data and leverages our patented AI models to deliver autonomous protection. With SentinelOne, organizations gain full transparency into everything happening across the...
-
Customer Care Transformation Lead
1 mese fa
Roma, Italia Michael Page International Italia S.r.l. A tempo pienoCustomer Care Transformation Lead - Pharma Industry Azienda Pharmaceutical Multinational Company Offerta The ideal candidate will supervise Customer Care strategy adoption in the assigned market, ensuring that all departments within the assigned markets are consistently applying the strategy. Work in constant partnership with internal stakeholders....
-
Customer Care Transformation Lead
3 settimane fa
Roma, Italia Michael Page International A tempo pienoKey Role in Customer Care Area with focus on innovation and transformation The ideal candidate will supervise Customer Care strategy adoption in the assigned market, ensuring that all departments within the assigned markets are consistently applying the strategy. Work in constant partnership with internal stakeholders. Nurture productive relationships...
-
Customer Success Manager
2 mesi fa
Roma, Italia iKO Media Group A tempo pienoWe are hiring a full-time Customer Success Manager to join our team, based in our office in Rome. This role is pivotal in ensuring client satisfaction and success with our products/services. As a Customer Success Manager, you will collaborate closely with clients, understand their needs, and maximize the value they receive. Responsibilities: Cultivate...
-
Associate Manager Customer Service
4 mesi fa
Roma, Italia Stryker A tempo pienoWe are excited to be named one of the World’s Best Workplaces by Fortune Magazine! We are proud to offer you our total rewards package which includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards - not to mention various social and recreational activities, all of which are...
-
Roma, Italia Microsoft A tempo pienoAs Customer Succes Account Manger, you will develops, maintains, and builds upon foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery and health using partnerships. Guides and leads conversations to facilitate the achievement of customer business objectives by leveraging their investment...
-
Account Manager
6 mesi fa
Roma, Italia Arrow Electronics, Inc. A tempo pieno**Position**: Account Manager As **Arrow Global Components **(AGC), a part of Arrow Electronics, we are a leader in distribution and value-added services related to electronic components. We resell, customize, and distribute electronic components to our clients all over the world. Our business is based on a trusted, long-lasting net of relationships with...
-
Funzionario Customer Care Senior
2 settimane fa
Roma, Lazio, Italia Sit & Management A tempo pienoIn Sit & Management, un gruppo di aziende con una forte enfasi sulla formazione e il miglioramento delle risorse umane. La trasparenza, la responsabilità, la condivisione e la flessibilità sono i valori che guidano le nostre azioni.Stiamo cercando una nuova figura da inserire nell'ufficio Customer Care con contratto di sostituzione maternità a tempo...
-
Internal Account Manager
7 mesi fa
Roma, Italia Arrow Electronics, Inc. A tempo pieno**Position**: Internal Account Manager **Job Description**: As **Arrow Global Components **(AGC), a part of Arrow Electronics, we are a leader in distribution and value-added services related to electronic components. We resell, customize, and distribute electronic components to our clients all over the world. Our business is based on a trusted,...
-
Account Manager
7 mesi fa
Roma, Italia SOPHiA GENETICS A tempo pienoDo you have previous experience in either Enterprise Software Solutions or NGS Workflow products (Lab Prep, Equipment or Software)? Are you passionate about selling a product with a true purpose? Bring your knowledge & passion to healthcare with **SOPHiA GENETICS** as our new Account Manager / Customer Success Executive for Southern Italy. This is a field...
-
Roma, Italia BBS AUTOMATION BBS Management GmbH A tempo pienoFor our office in Caravaggio we are looking for a Business Development Manager with immediate effect. Who we are: Kahle as a manufacturer of assembly lines and ANT as a provider of IT systems for monitoring and controlling production lines form a harmonious duo in the implementation of high-end solutions. 14 offices worldwide (North America, Europe and...