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Customer Delivery Engineering Technical Leader

3 mesi fa

Roma, Italia Adroit People A tempo pieno

**What You'll Do**

Cisco is looking for a Customer Delivery Architect to enable growth for Cisco CX in the Utilities sector by translating Utility customers’ business requirements into a detailed technology architecture. The OT Solutions Architect will be the technical authority in all discussions with Cisco’s Utility customers. The architect’s focus will be crafting solutions to meet customer business and operational needs. The Customer Delivery Architect is a critical customer-facing role that requires the instinctive ability to recognize customer capabilities gaps and translate them into business requirements and an execution strategy. The solutions typically span horizontally across architectural boundaries and target solutions to business challenges and drive outcomes in the customer environment.

It is expected that the Customer Delivery Architect will be delivering outcomes for Cisco’s Professional Services engagements, with responsibilities including, but not limited to the following:

- Support account teams in the Utilities industry on new opportunity development by contributing to technical discussions and building digitization journeys with customers and internal Cisco teams
- Assist in scoping customer engagement activities for input into the customer pre-sales process
- Deliver technical, solution, and business architectural presentations to Utility customers
- Drive solution led selling to customers in cooperation with account teams
- Serve as an Enterprise Architecture Trusted Advisor for Utilities customers and craft a cross architecture vision and roadmap
- Understand customer technology roadmap and proactively design and develop customized solutions
- Translate customer requirements to develop customer solutions, whole offers and customer projects
- Showcase and continuously develop strong competitive technical expertise in the Utilities space to differentiate Cisco’s responses to RFPs
- Communicate and educate generalist teams on key technical solutions and Utility industry-specific vertical designs/architectures

**Whom You'll Work With**

**Who You Are**

The Customer Delivery Architect is often a highly seasoned architect who has experience leading multiple projects and has usually performed in a variety of different roles in that life cycle.

**Education**

Bachelor's degree in Engineering, Computer Science, Communications, or related field; Master’s is a plus

**Experience**
- 12+ years of experience in architecture design focused on Industrial solutions in the Utilities space
- Understanding of professional services
- IoT background managing large, complex, technology sales requiring C-level executive engagement
- Understanding of Utilities industry business processes
- Technical background in Networking (routing/switching/wireless), Security and Software

**Specific Knowledge, Skills, Abilities**
- Strong sales expertise
- Strong project delivery expertise
- Solid knowledge of enterprise routing and switching and knowledge of datacenter switching and ACI (nice to have)
- Language Requirements: English and Italian
- CCIE nice to have

**Job Type**: Contract
Contract length: 6 months

Pay: €250.00 - €300.00 per day

Work Location: In person

Application Deadline: 24/05/2024