Front Desk Hospitality Agent

5 mesi fa

Roma, Italia Sonder A tempo pieno

Sonder is revolutionizing hospitality through innovative, tech-powered service and inspiring, thoughtfully designed accommodations combined into one seamlessly managed experience. Officially launched in 2014, Sonder is making a world of better stays open to all with a variety of accommodation options — from rooms to suites and apartments — found in 40+ cities spanning 10 countries and three continents. Sonder’s innovative app empowers guests by making self-service features and 24/7 on-the-ground support just a tap away. From simple self check-in to boutique bathroom amenities, we bring the best of a hotel without any of the formality.

Our Front Desk Hospitality Agents are the face of Sonder and who live our leadership principle of 'Extend Hospitality to All'. This is one of the most versatile roles at the company and perfect for anyone who loves interacting with guests and finds fulfillment in creatively solving problems. You are a detail-oriented individual who thrives on interacting with others, supporting your fellow team members, and satisfying guest requests throughout the day. If you’re ready for an evolving and fast-paced environment that is focused on delivering amazing guest experiences, we’d love to hear from you

AT SONDER YOU WILL:
- Be the face of Sonder, and make an awesome first impression on our guests, visitors, and all internal and external partners.- Guide guests through the technology-rich Sonder experience, ensuring they are able to make the most out of their stay and use our tech features- Utilize our digital communication systems to receive guest calls, SMS and live chats, and offer immediate support from the Front Desk- Handle all guest interactions with the highest level of hospitality and professionalism, accuracy and timeliness, accommodating special requests whenever possible; resolve customer complaints; assist customers in all inquiries in connection with services, facility hours of operations, directions, etc.- Assist building leadership with any administrative tasks required to keep all operations running smoothly- Flex to support the back-of-house/Hospitality Agent team on a day-to-day basis as needs arise through housekeeping quality audits, inventory checks, and minor maintenance and technology issues- Ensure the maintenance, cleanliness, and organization of both guest-facing and back of house working spaces including lobbies, office, storage closets, warehouse and others, as assigned- Support multiple Sonder properties throughout the local market, as required

WHAT WE LOOK FOR:- Demonstrated experience working in hotels, restaurants, or other customer-facing hospitality, service, and/or customer experience roles- Excellent problem solving skills, with the desire to “get it done” for our guests-
- Organized, hardworking, and detail-oriented- Thrives in a fast paced, ever-changing, always challenging startup environment- Ability to work effectively both in a team environment as well as independently- Flexible schedule and open to working evenings, weekends and holidays- Ability to lift/carry items up to 50 pounds and stand/walk for extended periods of time- Proficiency in languages other than English a plus- This role requires regular access to a reliable smartphone for work purposes. (Expense reimbursement available)
- This role requires reliable transportation and willingness to travel between properties on a daily basis when working. (Reliable transportation includes biking, walking, public transportation, scooter and/or other forms of transit that provide reasonable work associated transit times between locations)

We also have great benefits to make your life easier so you can focus on what you’re best at:
- Competitive compensation- Generous stock plan- Medical, dental and vision insurance (where applicable)- Flexible vacation- Annual free credits and discounts to stay in Sonders- A company with a huge vision, a dynamic work environment, and a team of smart, ambitious and fun to work-with colleagues- Workplace flexibility (for remote-specified positions only) #ABetterWaytoWork

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status or other protected classes.

  • Front Desk Hospitality Agent

    2 settimane fa

    Roma, Lazio, Italia Sonder A tempo pieno

    Sonder is a hospitality company that is revolutionizing the way people stay. We are looking for a Front Desk Hospitality Agent to join our team and help us deliver an exceptional guest experience.The Front Desk Hospitality Agent will be the face of Sonder, working collaboratively with team members to create an exceptional first impression on our guests,...

  • Front Desk Hospitality Agent

    2 settimane fa

    Roma, Lazio, Italia Sonder A tempo pieno

    Sonder is a hospitality company that is revolutionizing the way people stay. We are looking for a Front Desk Hospitality Agent to join our team and help us deliver an exceptional guest experience.This role is perfect for someone who is passionate about hospitality and has excellent communication skills. As a Front Desk Hospitality Agent, you will be the face...

  • Front Desk Hospitality Agent

    2 settimane fa

    Roma, Lazio, Italia Sonder A tempo pieno

    Sonder is a hospitality company that is revolutionizing the way people stay. We are looking for a Front Desk Hospitality Agent to join our team and help us deliver an exceptional guest experience.The ideal candidate will be a personable and service-minded individual who is passionate about hospitality and customer service. They will be responsible for...

  • Front Desk Hospitality Agent

    4 settimane fa

    Roma, Lazio, Italia Sonder A tempo pieno

    About SonderSonder is a hospitality company that offers a unique and personalized experience for its guests. We are looking for a skilled and customer-focused Front Desk Hospitality Agent to join our team.Job SummaryThe Front Desk Hospitality Agent will be the first point of contact for our guests and will be responsible for providing exceptional customer...

  • Front Desk Hospitality Agent

    3 settimane fa

    Roma, Lazio, Italia Sonder A tempo pieno

    Join Sonder's Team as a Front Desk Hospitality AgentSonder is a hospitality company that is revolutionizing the way guests experience accommodations. We are looking for a Front Desk Hospitality Agent to join our team and provide exceptional guest service.Key Responsibilities:Be the face of Sonder and provide a warm welcome to guestsGuide guests through the...

  • Front Desk Hospitality Agent

    1 settimana fa

    Roma, Lazio, Italia Sonder A tempo pieno

    The OpportunityWe are seeking a highly skilled and customer-focused Front Desk Hospitality Agent to join our team at Sonder. As a key member of our front desk team, you will be responsible for creating an exceptional first impression on our guests, visitors, and internal and external partners.Key responsibilities include guiding guests through the Sonder...

  • Front Desk Hospitality Agent

    3 settimane fa

    Roma, Lazio, Italia Sonder A tempo pieno

    Job OpportunityWe are seeking a highly skilled and experienced Front Desk Hospitality Agent to join our team at Sonder. As a key member of our hospitality operations, you will be responsible for delivering exceptional guest experiences and ensuring the highest level of service.Key Responsibilities:Provide exceptional guest service and support to ensure a...

  • Front Desk Hospitality Agent

    3 settimane fa

    Roma, Lazio, Italia Sonder A tempo pieno

    About SonderSonder is a hospitality company that is revolutionizing the way people stay. We offer a unique and personalized experience for our guests, with a focus on delivering exceptional service and creating memorable stays.The OpportunityWe are seeking a skilled and enthusiastic Front Desk Hospitality Agent to join our team. As a Front Desk Hospitality...

  • Front Desk Hospitality Agent

    2 settimane fa

    Roma, Lazio, Italia Sonder A tempo pieno

    Sonder is a hospitality company that is revolutionizing the industry through innovative, tech-powered service and inspiring, thoughtfully designed accommodations. As a Front Desk Hospitality Agent, you will be the face of Sonder, making an awesome first impression on our guests, visitors, and all internal and external partners.Key Responsibilities:Be the...

  • Front Desk Hospitality Host

    4 giorni fa

    Roma, Lazio, Italia Sonder A tempo pieno

    Sonder's Vision for Exceptional Guest ExperiencesWe're seeking a highly skilled and personable Front Desk Hospitality Agent to join our team at Sonder. As the face of our company, you will be responsible for delivering exceptional guest experiences through innovative, tech-powered service and inspiring, thoughtfully designed accommodations.Key...

  • Senior Front Desk Hospitality Agent

    2 settimane fa

    Roma, Lazio, Italia Sonder A tempo pieno

    Sonder is a hospitality company that is revolutionizing the way people stay. We are looking for a Senior Front Desk Hospitality Agent to join our team. This role is perfect for someone who loves interacting with guests, creatively solving problems, and is committed to delivering exceptional guest service.The Opportunity:Be the face of Sonder, working...

  • Front Desk Hospitality Agent

    4 settimane fa

    Roma, Lazio, Italia Sonder A tempo pieno

    About SonderSonder is a hospitality company that is revolutionizing the way people stay. We offer a unique and personalized experience for our guests, with a focus on delivering exceptional service and creating memorable stays.The OpportunityWe are seeking a skilled and enthusiastic Front Desk Hospitality Agent to join our team. As a Front Desk Hospitality...

  • Front Desk Hospitality Agent

    2 settimane fa

    Roma, Lazio, Italia Sonder A tempo pieno

    Sonder is revolutionizing hospitality by providing a unique and personalized experience for our guests. As a Front Desk Hospitality Agent, you will be the face of Sonder, working collaboratively with team members to create an exceptional first impression on our guests, visitors, and all internal and external partners from the front desk.Key...

  • Front Desk Hospitality Specialist

    1 settimana fa

    Roma, Lazio, Italia Sonder A tempo pieno

    About SonderSonder is revolutionizing hospitality through innovative, tech-powered service and inspiring, thoughtfully designed accommodations.Role OverviewAs a Front Desk Hospitality Agent, you will be the face of Sonder, making an awesome first impression on our guests, visitors, and internal and external partners.Key ResponsibilitiesBe the face of Sonder...

  • Front Desk Hospitality Representative

    2 settimane fa

    Roma, Lazio, Italia Sonder A tempo pieno

    Sonder is a hospitality company that is revolutionizing the industry through innovative, tech-powered service and inspiring, thoughtfully designed accommodations. As a Front Desk Hospitality Agent, you will be the face of Sonder and play a key role in delivering amazing guest experiences.Key Responsibilities:Be the first point of contact for guests, ensuring...

  • Front Desk Hospitality Agent

    1 mese fa

    Roma, Lazio, Italia Sonder A tempo pieno

    About SonderSonder is a hospitality company that is revolutionizing the way people stay. We offer a unique and personalized experience for our guests, with a focus on delivering exceptional service and creating memorable stays.The OpportunityWe are seeking a highly motivated and customer-focused individual to join our team as a Front Desk Hospitality Agent....

  • Front Desk Hospitality Representative

    3 settimane fa

    Roma, Lazio, Italia Sonder A tempo pieno

    About SonderSonder is a hospitality company that is revolutionizing the way people experience travel. We offer a unique blend of innovative technology and inspiring, thoughtfully designed accommodations that make every stay a memorable one.Job SummaryWe are seeking a highly skilled and personable Front Desk Hospitality Agent to join our team. As the face of...

  • Front Desk Hospitality Representative

    4 settimane fa

    Roma, Lazio, Italia Sonder A tempo pieno

    About SonderSonder is a hospitality company that is revolutionizing the way people experience travel. We offer a unique blend of innovative technology and inspiring, thoughtfully designed accommodations that make every stay a memorable one.Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Hospitality Agent to join our team. As the...

  • Front Desk Hospitality Agent

    5 mesi fa

    Roma, Italia Sonder A tempo pieno

    Sonder is revolutionizing hospitality through innovative, tech-powered service and inspiring, thoughtfully designed accommodations combined into one seamlessly managed experience. Officially launched in 2014, Sonder is making a world of better stays open to all with a variety of accommodation options — from rooms to suites and apartments — found in 40+...

  • Front Desk Hospitality Representative

    2 settimane fa

    Roma, Lazio, Italia Sonder A tempo pieno

    Sonder is a hospitality company that is revolutionizing the way people experience travel. As a Front Desk Hospitality Agent, you will be the face of Sonder, making an awesome first impression on our guests, visitors, and all internal and external partners.Key Responsibilities:Be the face of Sonder and guide guests through the technology-rich Sonder...