Receptionist - Aparto

6 mesi fa

Milano, Italia Hines A tempo pieno

Overview:
**Who Are We**

**aparto** is an accommodation and student experience provider based across the UK, Ireland, Italy and Spain. We want to provide amazing experiences in all of our communities by investing in our people, our facilities and our brand. aparto is going to open the second brand new Italian property: the aparto Milan Ripamonti. It’s a really exciting and inspiring new employment opportunity and the great chance to be part of a unique professional experience at the same time. aparto believes in student homes, not student rooms, and we want to provide the best experience possible. We strive to constantly improve. To take feedback from our teams, our residents, and our business partners. We aim to provide safe, fun places to live and work.

**Responsibilities**:
**Role Profile**

Based in the first Milan accomodation, the Receptionist is a key role for the success of our residences. You’ll be part of the exciting opening of a brand new aparto Student Housing. Just as important: you are responsible for every aspect of the aparto guest stay during your shift.

You operate mainly in the reception area where you are open and available with a friendly smile to meet all the needs of students and the questions of new potential guests. This goes way beyond old school reception duties: you and your team members are the aparto’s super-skilled hosts and responsible for the entire aparto guest experience. Responsibilities include, but are not limited to:

- General reception and administration duties
- Make sure Health & Safety requirements are meet on site
- Answering incoming calls and following-up potential sales
- Undertaking viewings of the show flat
- Assisting in writing reports and analysis data
- Liaising with head office to confirm number of viewings and bookings
- Providing potential students with useful information on the local area
- Daily update of the site Social Medias (Face book
- Twitter
- Instagram)
- Able to create, organize and manage events on site during the academic year

Qualifications:
**Person Specification**
- Previous hospitality / student housing experience in Italy
- Trustworthy and reliable
- Able to work in shift
- Knowledgeable of issues affecting students
- Able to work on own initiative or as part of a team
- Self-motivated with good communication skills
- Customer-focused and computer literate
- Knowledgeable of issues affecting students and able to communicate with young guests
- Good sales skills
- Sensitive to and understand students’needs
- Able to organise and meet deadlines and targets
- Good knowledge in using social medias

Closing:
**Summary Statement**

You will be tasked with focusing on the needs of aparto and its residents. By being proactive and taking initiative in identifying areas for improved performance and experience, you will be owning your part in our success; all the while building trust and respect with colleagues and students alike.

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