Administrative Specialist with French Language Skills

2 settimane fa

Roma, Lazio, Italia Johnson Controls, Inc. A tempo pieno

We are seeking a highly skilled Administrative Specialist with French language skills to join our dynamic team in Bratislava, Slovakia. As a key member of our team, you will play a vital role in ensuring that our customers receive a first-class service experience.

**Key Responsibilities:**

  • Manage and process orders in a timely and accurate manner.
  • Review and manage contracts data in our Enterprise Resource Planning (ERP) system, ensuring compliance with company policies.
  • Process data for new orders and order modifications, maintaining a high level of accuracy and attention to detail.
  • Create billing invoices and credit notes, ensuring timely and accurate processing.
  • Prepare and send indexation renewal letters to customers, maintaining a professional and courteous tone.
  • Request guarantees for placed orders, ensuring timely and accurate processing.
  • Complete commercial correspondence and support project managers with order-related matters, providing excellent customer service.
  • Communicate verbally and in writing in French and English, ensuring effective communication with internal and external customers.
  • Be the first point of contact for contractual questions from our customers, providing accurate and timely responses.
  • Check contracts and approvals in our Customer Relationship Management (CRM) tool, ensuring accuracy and compliance.
  • Support and manage dispute resolution, maintaining a professional and courteous tone.
  • Maintain the master data of our customers, ensuring accuracy and up-to-date information.
  • Communicate proactively with clients, providing excellent customer service and ensuring timely responses.
  • Run calculations for customer offers, ensuring accuracy and compliance.

**Requirements:**

  • Fluency in French and English, with excellent verbal and written communication skills.
  • Ability to effectively communicate with internal and external customers, providing excellent customer service.
  • Excellent proficiency with Microsoft Office suite, with a focus on Excel.
  • Effective time management, with the ability to meet deadlines and prioritize tasks.
  • A positive attitude and ability to provide an excellent customer service experience.
  • Ability to work independently and as part of a team, with a focus on collaboration and communication.
  • Minimum experience working in an administrative role, preferably within finance or legal.

**Preferred Qualifications:**

  • Previous experience in finance, customer service, order to cash, quote to cash, accounts receivable, billings, disputes, collections, or contract administration.
  • High proficiency with Microsoft Excel, with the ability to create complex spreadsheets and perform data analysis.

**About Johnson Controls, Inc.:

Johnson Controls, Inc. is a global leader in building efficiency and automotive systems. We are committed to providing a dynamic and inclusive work environment, where our employees can grow and develop their careers. Our Bratislava Business Centre is located in the vibrant city centre, offering a unique blend of culture, history, and entertainment.

**Benefits:**

  • Competitive salary and benefits package.
  • €3000 sign-on bonus (subject to terms and conditions).
  • Regular monthly bonus after six months.
  • Meal vouchers and recreation allowance.
  • Retail discounts and flexible benefits program.

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