IT Service Manager

2 settimane fa

Milano, Lombardia, Italia HITACHI ENERGY ITALY S.P.A. A tempo pieno
Job Description

About the Role

We are seeking an experienced IT Service Manager to lead our enterprise print infrastructure team at HITACHI ENERGY ITALY S.P.A. The successful candidate will be responsible for developing and executing a comprehensive print services strategy aligned with the organization's goals and objectives.

Key Responsibilities

  • Develop and execute a strategic plan for print services, ensuring alignment with business objectives and goals.
  • Manage and maintain the enterprise print infrastructure, including printers, print servers, and associated software systems.
  • Ensure that print infrastructure meets performance, availability, and scalability requirements.
  • Define and maintain service level agreements (SLAs) for print services.
  • Monitor key performance indicators (KPIs) to track service effectiveness and identify areas for improvement.
  • Manage relationships with print service vendors and suppliers.
  • Procure print hardware and software solutions, participate in contract negotiations, and evaluate vendor performance.
  • Manage IT customer relationships and end-user consumers to understand ongoing print service requirements.
  • Implement security measures to protect sensitive information transmitted through print services.
  • Ensure compliance with regulatory requirements and industry standards related to print security.
  • Develop and deliver training programs to educate users on efficient printing techniques and how to use printers in line with security protocols.
  • Optimize print services to minimize costs while maximizing efficiency and productivity.
  • Identify opportunities for cost savings through consolidation, automation, and process improvement.
  • Lead initiatives to enhance the print environment through technology upgrades and process optimizations.
  • Solicit feedback from stakeholders and implement improvements based on their input.

Requirements

  • Proven experience managing enterprise print infrastructure and services in a large organization.
  • In-depth knowledge of print technologies, including printers, copiers, print servers, and print management software.
  • Strong understanding of security principles and best practices related to print services.
  • Excellent communication skills with the ability to interact effectively with stakeholders at all levels of the organization.
  • Demonstrated leadership abilities with a track record of driving results and leading/sponsoring complex projects.
  • Bachelor's degree in information technology, computer science, or a related field (or equivalent work experience).

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