Operations Assistant

13 ore fa

Milano, Lombardia, Italia XL CATLIN A tempo pieno
Job Description

Underwriting Assistant - Operations

As an Underwriting Assistant in the Operations department of AXA XL Italy, you will be part of the Middle Office team responsible for providing high-quality services to clients. Your role will involve managing insurance contracts lifecycle on complex risks, ensuring efficient administrative processes, and interacting with brokers and clients of large companies. You will have the opportunity to collaborate with various insurance departments, including Underwriters, Finance, and Claims, as well as communicate with colleagues in other countries to activate insurance programs abroad.

This position reports to the Operations Team Leader, Italy.

Key Responsibilities

  • Manage the complete policy lifecycle, ensuring high-quality service to internal and external stakeholders.
  • Verify customer requests, interacting with external subjects (brokers) and internal subjects (underwriters, network partners).
  • Be the point of reference for external and internal subjects, as well as colleagues abroad, for the management of international customers.
  • Monitor and issue contractual documents, coordinating with your supervisor, team, and internal and external subjects of the Company.
  • Monitor performance through company systems, focusing on quality, speed, and customer needs.

Requirements

  • Knowledge of insurance policy forms (Property and Casualty), operating systems, rating, coding, and policy administration.
  • Understanding of insurance processes and regulatory systems. Ability to anticipate key issues and negotiate high-stakes or multi-entity contracts.
  • Customer-centric approach, prioritizing customer needs and behaviors.
  • Ability to work independently and manage priorities to meet tight deadlines.
  • Proficiency in Italian and English.
  • Collaborative mindset, working with diverse teams and cultures to achieve collective goals.
  • Adaptability to changes, with a willingness to learn and grow.

AXA XL is committed to equal employment opportunity and welcomes applicants from diverse backgrounds.

Job Details

Location: IT-IT-Milano

Work Locations: Milan-Via Berchet, Via Berchet 2, Milano 20121

Job Field: Operations

Schedule: Full-time

Job Type: Standard

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