Commercial Operations Specialist
2 settimane fa
About IQVIA
IQVIA is a leading global provider of advanced analytics, technology solutions, and clinical research services to the life sciences industry.
Job Summary
We are seeking a highly skilled Commercial Operations Specialist to join our team in Milan. As a key member of our commercial operations team, you will be responsible for driving sales growth and optimizing commercial operations in Italy.
Key Responsibilities
- Develop and implement local in-market sales data and tracking tools to drive sales growth and optimize commercial operations.
- Collaborate with sales management to implement EMEA segmentation and targeting methodology in Italy.
- Provide insights on sales and marketing performance and propose continuous improvement initiatives to sales management and general management.
- Analyze and report on monthly sales indicators per country/region/territory.
- Analyze and report on sales force effectiveness (SFE) KPIs on a monthly basis.
- Act as a key point of contact for the development and local implementation of EMEA CRM system.
- Collaborate with sales management and support local training for HQ and sales teams on CRM system usage.
- Ensure optimal usage of CRM system and accuracy of call recording and related information.
- Derive insights from sales data to inform local decision making.
- Support territory alignment and sizing analysis in collaboration with sales management.
- Support supply maximization optimization (SMO) activities.
- Provide sales, market, competitor, and SFE data insights to support country leadership decision making.
Requirements and Skills
- Bachelor's degree in business or related field with a major in data analysis.
- Business proficiency in English.
- At least 2-3 years of professional experience in commercial operations.
- At least 1 year of experience in sales force effectiveness, ideally in the pharmaceutical industry.
- Strong knowledge and experience working with various data sources (e.g., IQVIA) and IT applications (MS Excel, CRM systems, databases, etc.).
- Proven track record of SFE implementation and management in Italy.
- Proven ability to create insights from competitive intelligence, market research data, and translate into commercially relevant information for decision making.
- Excellent analytical skills.
- Significant experience with project management.
- Sophisticated computer skills (Microsoft Office, especially Excel).
Contract Type
Fixed-term contract.
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