Luxury Guest Experience Coordinator
4 giorni fa
Belmond Management Limited, a renowned luxury hospitality brand, is part of the world's leading luxury group, LVMH Moët Hennessy Louis Vuitton.
The essence of the Belmond brand is built upon its heritage, craftsmanship and genuine, authentic service.
In stunning Costa Smeralda, Sardegna, our iconic Hotel Romazzino will reopen for the 2024 season as part of the Belmond portfolio.
We are seeking an exceptional Front Office Agent to join our team and provide personalized, luxurious experiences to our discerning guests.
The ideal candidate is passionate about delivering exceptional service, demonstrating care, confidence, curiosity and community. He/she is willing to grow professionally and work closely with our guests to discover their preferences and create tailored recommendations.
Responsibilities:
- Fulfill front office operations according to company policies, standards and procedures, maintaining high standards at all times;
- Responsible for cash accounting (payment of guest bills);
- Communicate all relevant guest and group activity to internal parties;
- Anticipate guests' needs and handle guests' complaints;
- Ensure that all relevant communications are processed correctly;
- Collect and maintain accurate guest details;
- Run end-of-day processes and complete relevant day closure accounting checks;
- Generate monthly reports.
Requirements:
- Effective communication skills;
- Ability to drive results in a fast-paced environment;
- Global perspective and understanding of different cultures;
- Fluency in English and Italian; a third language is a plus;
- Professional experience in a similar role within a luxury environment.
Salary: €3,500 - €4,000 per month, depending on experience.
Additional benefits include:
- A seasonal labor contract according to C.C.N.L. Settore Turismo (Confindustria);
- All meals provided;
- Uniform dry cleaning;
- Team social events;
- Accommodation provided for non-residents.
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