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2 settimane fa
The Front Office Agent Turnante is an integral part of creating a memorable experience for our guests at Caruso, A Belmond hotel. This role requires exceptional communication skills, attention to detail, and a passion for delivering outstanding customer service.
Responsibilities- Fulfill Front Office operations according to company policies, standards, and procedures, maintaining high standards at all times;
- Responsible for cash accounting (payment of guest bills)
- Assist hotel guests with itineraries and recommendations for dining and activities;
- Communicate relevant guest and group activity to internal parties
- Handle reservation inquiries and related requests via email, phone, or chat;
- Anticipate Guests' needs and handle Guests' complaints;
- Responsible for night shifts during Night Auditor day off: He / She will cover night shift twice a week;
- Complete Night Shift checklist:
- Ensure that all relevant communications are processed correctly;
- Ensure that all Guest details are correctly collected;
- Run End of Day process and complete all relevant day closure accounting checks;
- Run daily reports;
- Run monthly reports;
To succeed in this role, you should possess:
- Excellent communication skills, both with Guests and co-workers/colleagues. Skilled at engaging audience.
- Detail and guest care oriented
- Fluent in English and Italian
- Possess a courteous and professional telephone manner
- At least 2 years of experience in the same role, preferably in luxury hotels
- Preferred knowledge of LQA and Forbes standards
- Preferred knowledge of PMS Infor HMS and Alice Concierge systems but not required
- Seasonal Labor contract according to C.C.N.L. Settore Turismo
- Complimentary nights worldwide as per Belmond Discovering policy
- Career opportunities within Belmond
- Complimentary meals on duty
- Uniforms dry cleaning
- Lodging and residence cleaning for non-residents
We strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you'll have the opportunity to learn and grow alongside some talented individuals in the industry.
This role offers a competitive salary of approximately €35,000 - €45,000 per annum, commensurate with experience. If you're looking to develop your skills and be part of the future of luxury, we encourage you to apply.
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