Luxury Hotel Concierge

2 settimane fa


Italia Belmond Management Limited A tempo pieno
Role Overview

The Front Office Agent Turnante is an integral part of creating a memorable experience for our guests at Caruso, A Belmond hotel. This role requires exceptional communication skills, attention to detail, and a passion for delivering outstanding customer service.

Responsibilities
  • Fulfill Front Office operations according to company policies, standards, and procedures, maintaining high standards at all times;
  • Responsible for cash accounting (payment of guest bills)
  • Assist hotel guests with itineraries and recommendations for dining and activities;
  • Communicate relevant guest and group activity to internal parties
  • Handle reservation inquiries and related requests via email, phone, or chat;
  • Anticipate Guests' needs and handle Guests' complaints;
  • Responsible for night shifts during Night Auditor day off: He / She will cover night shift twice a week;
  • Complete Night Shift checklist:
  • Ensure that all relevant communications are processed correctly;
  • Ensure that all Guest details are correctly collected;
  • Run End of Day process and complete all relevant day closure accounting checks;
  • Run daily reports;
  • Run monthly reports;
Requirements

To succeed in this role, you should possess:

  • Excellent communication skills, both with Guests and co-workers/colleagues. Skilled at engaging audience.
  • Detail and guest care oriented
  • Fluent in English and Italian
  • Possess a courteous and professional telephone manner
  • At least 2 years of experience in the same role, preferably in luxury hotels
  • Preferred knowledge of LQA and Forbes standards
  • Preferred knowledge of PMS Infor HMS and Alice Concierge systems but not required
What We Offer
  • Seasonal Labor contract according to C.C.N.L. Settore Turismo
  • Complimentary nights worldwide as per Belmond Discovering policy
  • Career opportunities within Belmond
  • Complimentary meals on duty
  • Uniforms dry cleaning
  • Lodging and residence cleaning for non-residents

We strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you'll have the opportunity to learn and grow alongside some talented individuals in the industry.

This role offers a competitive salary of approximately €35,000 - €45,000 per annum, commensurate with experience. If you're looking to develop your skills and be part of the future of luxury, we encourage you to apply.



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