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Customer Service Representative with French Language Skills

2 mesi fa


Bologna, Emilia-Romagna, Italia FAAC Group A tempo pieno

{"h1": "Customer Service Specialist with French", "p": "At FAAC Technologies, we are seeking a highly skilled Customer Service Specialist with French to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients, ensuring timely and accurate processing of sales orders, and communicating effectively with our subsidiaries and production planning and logistics colleagues.", "ul": [{"li": "Process sales orders for our subsidiaries through our processing tools, following established procedures and monitored by shared KPIs."}, {"li": "Guarantee the complete availability and timeliness of configured products requested by our subsidiaries."}, {"li": "Communicate the status of orders, changes, delays, and anomalies to our clients until delivery at destination."}, {"li": "Handle inquiries and complaints from our affiliates with respect to complete sales flow management."}, {"li": "Verify and validate standard sales orders entered via SAP and Sales Portal."}, {"li": "Exchange information with our subsidiaries and production planning and logistics colleagues relating to the readiness of goods and ensure the activities necessary for the organization of shipment, processing load plan requests, issuing bills, preparing documents for shipment, creating loading groups, and compiling collection files."}, {"li": "Handle complaints from our affiliates with respect to order management."}], "h2": "Requirements", "ul": [{"li": "Degree in Foreign Languages and/or Economics."}, {"li": "Excellent knowledge of French and English."}, {"li": "At least 2 years of experience in a similar role in a manufacturing industry."}, {"li": "Client & Service Orientation."}, {"li": "Precision and accuracy."}, {"li": "Risk Analysis & Problem solving."}, {"li": "Planning & Organization."}, {"li": "Highly appreciated knowledge of SAP management."}, {"li": "Basic knowledge of Microsoft Office."}], "p": "At FAAC Technologies, we are committed to equality and inclusion, and we welcome candidates from all backgrounds. We are an equal opportunities employer and welcome applications from all qualified candidates."}