Guest Experience Ambassador

3 giorni fa


Roma, Lazio, Italia Sonder A tempo pieno

Company Overview

Sonder is a revolutionary hospitality company that aims to make the world of better stays open to all. With its unique approach, Sonder offers bespoke-designed properties with a mix of rooms, suites, and apartments, ensuring a one-of-a-kind experience for each guest.

We're seeking an exceptional Guest Experience Ambassador to join our team. This role plays a crucial part in delivering an amazing Sonder guest experience, and we're looking for someone who shares our passion for hospitality and customer satisfaction.

Salary

The estimated salary for this position is $45,000 - $60,000 per year, depending on location and experience.

Job Description

As a Guest Experience Ambassador:

  • You will be the face of Sonder, working collaboratively with team members to create an exceptional first impression on our guests, visitors, and internal partners from the front desk.
  • You will guide guests through the technology-rich Sonder experience, ensuring they make the most of their stay by engaging with the Sonder app and self-service features.
  • You will communicate with guests in-person and through digital communication systems to anticipate and address their needs, ensuring a seamless and enjoyable experience throughout their stay.
  • You will handle all guest interactions with the highest quality of service and professionalism, owning guest issues to resolution and accommodating requests whenever possible.
  • You will ensure the maintenance, cleanliness, and organization of both guest-facing and back-of-house working spaces, contributing to a welcoming and efficient environment for both guests and team members.
  • You will flexibly support the back-of-house team on a day-to-day basis as needs arise, including housekeeping quality audits, inventory checks, and minor maintenance and technology issues.
  • You will assist market leadership with administrative tasks to keep all operations running smoothly and contribute to continuous improvement in the guest experience.

Required Skills and Qualifications:

To succeed as a Guest Experience Ambassador, you'll need:

  • Demonstrated experience working in hotels, restaurants, or customer-facing hospitality, service, and/or customer experience roles.
  • Persuasiveness, service-mindedness, and positivity; you love speaking with guests in-person and through digital support channels.
  • Excellent problem-solving skills, with a proactive approach to addressing guest needs and a desire to 'get it done' for our guests.
  • Organized, hardworking, and detail-oriented; someone who thrives in a fast-paced environment with an ability to work effectively both independently and in a team.
  • Flexibility with a schedule that includes evenings, weekends, and holidays.
  • The ability to remain standing for extended periods and lift/carry items weighing up to 50 pounds.

Benefits:

We offer attractive employee travel perks for any Sonder location as well as competitive stock, health, and lifestyle benefits.



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