Customer Experience Ambassador

3 giorni fa


Roma, Lazio, Italia Sonder A tempo pieno

Sonder is revolutionizing the hospitality industry by providing innovative, tech-powered service and inspiring, thoughtfully designed accommodations. Officially launched in 2014, Sonder has made a world of better stays open to all with various accommodation options, from rooms to suites and apartments, found in over 40 cities across 10 countries and three continents.

Company Overview

We are committed to delivering exceptional guest experiences through our cutting-edge app that empowers guests with self-service features and 24/7 on-the-ground support. Our technology-rich platform brings the best of a hotel without the formality, making us a leader in the industry.

About This Role

The Front Desk Hospitality Agent is the face of Sonder, responsible for creating memorable experiences for our guests. As a versatile role, this position requires attention to detail, excellent problem-solving skills, and the ability to thrive in a fast-paced environment.

Job Description
  • Be the face of Sonder, making an awesome first impression on our guests, visitors, and partners.
  • Guide guests through our technology-rich experience, ensuring they can make the most out of their stay and use our tech features.
  • Utilize digital communication systems to receive guest calls, SMS, and live chats, offering immediate support from the Front Desk.
  • Handle guest interactions with the highest level of hospitality and professionalism, accuracy, and timeliness, accommodating special requests whenever possible.
  • Assist building leadership with administrative tasks required to keep operations running smoothly.
What We Look For
  • Demonstrated experience working in hotels, restaurants, or other customer-facing roles.
  • Excellent problem-solving skills and the desire to resolve issues efficiently.
  • Organized, hardworking, and detail-oriented with the ability to work effectively in a team environment and independently.
  • Flexible schedule and willingness to work evenings, weekends, and holidays.
  • Ability to lift/carry items up to 50 pounds and stand/walk for extended periods.
Benefits
  • Competitive compensation package.
  • Generous stock plan.
  • Medical, dental, and vision insurance (where applicable).
  • Flexible vacation policy.
  • Annual free credits and discounts to stay at Sonder properties.
Salary

$45,000 - $60,000 per year based on location and experience.



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