Luxury Hotel Ambassador
4 giorni fa
**About W Rome**
W Rome redefines the luxury hotel scene in the Eternal City through its informal yet impeccable Whatever/Whenever service and trademark high energy.
The ideal candidate is a strong connoisseur of luxury Food and Beverage with excellent verbal manner and proven customer service skills.
We're looking for someone who can provide an outstanding customer experience to our very demanding guests while coordinating the restaurant team.
**Job Description:**
Welcome guests and be the W HOTELS brand ambassador;
Manage guests' requests and complaints in line with our service culture;
Greet incoming and departing Guests warmly with a genuine smile and eye contact;
Escort them to assigned dining area;
Present menus;
Announce waiter''s name;
Use visual cues to seat Guests in either the bar or dining area depending on their preference;
Inform Guest of current promotion and who will be serving them to ensure a smooth handoff to the service staff;
Answer incoming calls to the restaurant and provide appropriate service;
Manage the flow of Guests into the Dining and Bar areas, provide accurate wait times to incoming Guests if appropriate;
Attend to special Guest needs and requests;
Protect establishment and patrons by adhering to sanitation, safety and alcohol control policies;
Help dining room staff by setting and clearing tables; replenishing water; serving beverages;
Issue dining charges by verifying orders; calculating taxes; totaling bill for to-go orders;
Receive payments by validating credit charges; approving checks; accepting currency; calculating and issuing change for ToGo orders;
Reconcile cash drawer by proving cash transactions; listing checks and credit card charges for to-go orders;
Contribute to team effort by accomplishing related results as needed;
Follow Standard Operating Procedures and brand identity guidelines;
Comply with all health, safety and hygiene standards and policies;
**Requirements:**
Possess a good command of English and Italian;
Great storytelling skills;
Excellent verbal manner and proven customer service skills;
Good knowledge or experience in the hospitality industry;
Good organization skills with an attention to detail;
Team Player with flexible & positive attitude;
Good leadership and training experience;
Passion for the hospitality industry;
Ability to work in a fast-paced environment & remain calm under pressure;
Demonstrated experience in complaint handling;
**Salary:** €30,000 - €40,000 per year (depending on experience)
**Location:** Rome
**Benefits:** Discounts on hotel rooms, gift shop items, food and beverage across the company.
Learning and development opportunities online, on the job and in class. Charity events, Wellbeing activities through the TakeCare program.
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