Customer Solutions Manager

2 settimane fa

Milano, Lombardia, Italia AWS EMEA SARL (Italy Branch) - G99 A tempo pieno
About the Role

We are seeking a highly skilled Customer Solutions Manager to join our team at AWS EMEA SARL (Italy Branch) - G99. As a key member of our organization, you will play a critical role in driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers.

Key Responsibilities
  • Guide AWS customers along their multi-year journey to the cloud, ensuring effective collaboration between AWS teams and delivering outcomes for the customer.
  • Interface with AWS customers and leadership, driving collaboration between core account groups, product/engineering teams, and customer teams.
  • Translate strategic initiatives into executable actions, working backwards from customer key milestones.
  • Deliver education plans, roadmap to business outcome alignments, Executive Briefing Sessions, and go-live events and transitions.
Requirements
  • Experience of large scale IT/digital/business transformation or migration programs at a customer-facing role.
  • Superior written and verbal communication skills, including a demonstrated ability to effectively deliver information to c-suite/VP level.
  • Strong organizational governance and troubleshooting skills with precise attention to detail.
Preferred Qualifications
  • Direct experience implementing AWS/cloud services.
  • Robust understanding of key technology and market trends.
  • PMP and/or SCRUM/Agile, SAFe certified.
About AWS

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

We value work-life harmony, inclusive team culture, mentorship, and career growth. If you're passionate about delivering a great customer experience by deploying AWS solutions and inspiring innovation, we encourage you to apply.

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