Guest Experience Coordinator

3 giorni fa


Roma, Lazio, Italia Minor Hotels Group A tempo pieno
{"Job Title": "Guest Experience Coordinator", "Company Description": "At Minor Hotels Group, we're passionate about delivering exceptional guest experiences. Our luxury hospitality brand, Anantara, connects travelers to genuine places, people, and stories through personalized experiences and heartfelt hospitality in exciting destinations.", "Job Description": "Job Summary

The Guest Experience Coordinator is dedicated to our Anantara suites, ensuring a seamless and personalized service. This role involves taking care of guests' needs from pre-arrival to post-departure, with discretion and good manners.

Key Responsibilities
  • Ensure all suites and guest areas are properly cleaned and maintained according to hotel standards.
  • Inform and communicate guest requests, preferences, or useful information to relevant departments.
  • Be knowledgeable of hotel features and surroundings.
  • Help and assist guests in a friendly and educated manner.
  • Show exceptional skills in anticipating guests' needs and attention to detail.
  • Build rapport with guests and maintain interaction to facilitate guest recognition and obtain specific needs, likes, and dislikes.
  • Ensure Anantara Brand Standards are met, along with etiquette and procedures listed by LQA standards.
  • Create 'wow moments' throughout the guest's stay.
  • Report for duty punctually, wearing the proper uniform and name tag.
  • Maintain a high level of personal appearance and self-hygiene.
  • Ensure a full and complete shift handover and maintain high communication feedback among team members.
  • Liaise with Housekeeping and Front of House team at all times.
  • Set up suites according to guest history, requests, and specific amenities.
  • Able to work any shift assigned by Head of Department.
  • Assist and support Butler team with luggage shoe treatments.
", "Requirements": "Qualifications
  • High school diploma or similar.
  • Previous hotel work experience or similar.
  • Knowledge of service skills.
  • Able to work under pressure and follow directions.
", "Benefits": "Team Benefits
  • Ticket Restaurant.
  • Discounts on accommodation across all Minor Hotel brands.
  • Discount when you visit any of our restaurants, cafes, and bars.
", "Language": "en-US"}

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