Guest Experience Coordinator
3 giorni fa
The Guest Experience Coordinator is dedicated to our Anantara suites, ensuring a seamless and personalized service. This role involves taking care of guests' needs from pre-arrival to post-departure, with discretion and good manners.
Key Responsibilities- Ensure all suites and guest areas are properly cleaned and maintained according to hotel standards.
- Inform and communicate guest requests, preferences, or useful information to relevant departments.
- Be knowledgeable of hotel features and surroundings.
- Help and assist guests in a friendly and educated manner.
- Show exceptional skills in anticipating guests' needs and attention to detail.
- Build rapport with guests and maintain interaction to facilitate guest recognition and obtain specific needs, likes, and dislikes.
- Ensure Anantara Brand Standards are met, along with etiquette and procedures listed by LQA standards.
- Create 'wow moments' throughout the guest's stay.
- Report for duty punctually, wearing the proper uniform and name tag.
- Maintain a high level of personal appearance and self-hygiene.
- Ensure a full and complete shift handover and maintain high communication feedback among team members.
- Liaise with Housekeeping and Front of House team at all times.
- Set up suites according to guest history, requests, and specific amenities.
- Able to work any shift assigned by Head of Department.
- Assist and support Butler team with luggage shoe treatments.
- High school diploma or similar.
- Previous hotel work experience or similar.
- Knowledge of service skills.
- Able to work under pressure and follow directions.
- Ticket Restaurant.
- Discounts on accommodation across all Minor Hotel brands.
- Discount when you visit any of our restaurants, cafes, and bars.
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