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Guest Experience Ambassador

2 mesi fa

Roma, Lazio, Italia Sonder A tempo pieno

About Sonder

Sonder is a revolutionary hospitality company that is changing the way people experience accommodations. With a focus on innovative technology and inspiring design, Sonder offers a unique and seamless experience for guests.

Our Team

We are a dynamic and growing team that is passionate about delivering exceptional guest experiences. As a Front Desk Hospitality Representative, you will be the face of Sonder and play a critical role in ensuring that our guests have an amazing stay.

Key Responsibilities

  • Provide exceptional customer service to guests, responding to their needs and resolving any issues that may arise.
  • Guide guests through the Sonder experience, ensuring they are able to make the most of their stay and use our technology features.
  • Utilize digital communication systems to receive guest calls, SMS, and live chats, and offer immediate support from the Front Desk.
  • Handle all guest interactions with the highest level of hospitality and professionalism, accuracy, and timeliness, accommodating special requests whenever possible.
  • Assist building leadership with administrative tasks required to keep all operations running smoothly.
  • Flex to support the back-of-house/Hospitality Agent team on a day-to-day basis as needs arise.
  • Ensure the maintenance, cleanliness, and organization of both guest-facing and back-of-house working spaces.

What We Look For

  • A personable and guest-centric individual who loves interacting with others and finding solutions to problems.
  • Demonstrated experience working in hotels, restaurants, or other customer-facing hospitality, service, and/or customer experience roles.
  • Excellent problem-solving skills and the ability to work effectively in a fast-paced environment.
  • Strong computer literacy and writing skills, with the ability to switch between multiple desktop and mobile applications.
  • Organized, hardworking, and detail-oriented, with the ability to work effectively in a team environment.
  • A flexible schedule and the ability to work evenings, weekends, and holidays.
  • The ability to lift/carry items up to 50 pounds and stand/walk for extended periods of time.
  • Proficiency in languages other than English is a plus.

What We Offer

  • Competitive compensation and a generous stock plan.
  • Medical, dental, and vision insurance (where applicable).
  • Flexible vacation time.
  • Annual free credits and discounts to stay in Sonder properties.
  • A dynamic work environment and a team of smart, ambitious, and fun-to-work-with colleagues.