Guest Service Line Representative

2 settimane fa


Milano, Lombardia, Italia Melia Hotels International A tempo pieno
Customer Service Representative

At Meliá Hotels International, we are committed to providing exceptional customer experiences. As a Guest Service Line Representative, you will be the face of our company, responsible for delivering outstanding service to our guests.

Key Responsibilities:
  • Manage customer inquiries and requests through our telephone line, ensuring timely and efficient resolution.
  • Personalize guest experiences, anticipating their needs and exceeding their expectations.
  • Inform and offer guests services and products, applying upselling and cross-selling techniques to optimize hotel revenue.
  • Manage customer incidents, following established protocols.
  • Comply with departmental standards and manuals.
  • Utilize departmental management tools for daily operations.
  • Stay informed about customer feedback and contribute to improvement plans.
  • Verify material orders, optimizing economic resources.
Requirements:
  • Proficiency in Microsoft Office (Word, Excel, Outlook).
  • Excellent knowledge of English and Italian, with a third language a plus (ideally Spanish).
  • Previous experience in a similar role within a hotel of similar level.
  • Availability to work shifts.
  • Knowledge of Micros OPERA.

We are an equal opportunity employer, committed to diversity and inclusion. If you are a motivated and customer-focused individual, we encourage you to apply.



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