Guest Service Line Representative
2 giorni fa
At Meliá Hotels International, we are committed to providing exceptional customer experiences. As a Guest Service Line Agent, you will play a vital role in ensuring that our guests receive the highest level of service and satisfaction.
Key Responsibilities:- Manage customer inquiries and requests through our telephone line, providing efficient and effective solutions.
- Personalize the guest experience, anticipating and exceeding their expectations.
- Inform and offer guests services and products, applying upselling and cross-selling techniques to optimize hotel revenue.
- Manage customer incidents, following established protocols.
- Comply with departmental standards and manuals.
- Utilize departmental management tools for daily operations.
- Stay informed of customer feedback and contribute to improvement plans.
- Verify material orders, optimizing economic resources.
- Proficiency in Microsoft Office (Word, Excel, Outlook).
- Excellent knowledge of English and Italian, with a third language a plus (ideally Spanish).
- Previous experience in a similar role within a hotel of similar level.
- Availability to work shifts.
- Knowledge of Micros OPERA.
We are an equal opportunity employer and value diversity. We do not discriminate on the basis of disability, race, religion, age, or any other basis protected under federal, state, or local laws. We believe that diversity and inclusion among our teammates are critical to our success as a global company.
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