Communication and Guest Services Representative

5 giorni fa


Milano, Lombardia, Italia Armani Hotel Milano A tempo pieno
Job Description

Armani Hotel Milano is seeking a skilled Guest Communication Agent to join our Lifestyle Department. As a key member of our team, you will be responsible for providing exceptional guest service and ensuring a seamless communication experience for our valued guests.

Main Responsibilities
  • Respond to guest inquiries and requests in a timely and professional manner.
  • Handle guest complaints and concerns in a diplomatic and courteous way.
  • Coordinate with colleagues to ensure efficient communication and resolution of guest issues.
  • Stay up-to-date on hotel events, promotions, and services to provide guests with accurate information.
  • Maintain a positive and professional attitude in all interactions with guests and colleagues.
  • Support the implementation of Armani Hotel Milano's values and culture.
  • Ensure that all guest interactions are handled with discretion and confidentiality.
Qualifications and Expertise
  • Previous experience in a similar role in a luxury hotel environment.
  • Excellent communication and interpersonal skills.
  • Ability to work calmly and confidently under pressure.
  • Proficiency in English and Italian, with additional languages a plus.
  • Knowledge of the local area and attractions.
Additional Information

Armani Hotel Milano offers a dynamic and supportive work environment, with opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest service, we encourage you to apply for this exciting opportunity.



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