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Luxury Hotel Guest Services Representative

2 mesi fa

Milano, Lombardia, Italia H Elevation A tempo pieno

Position Overview: Experience Concierge

Are you prepared to take on a role where each interaction is a chance to deliver remarkable experiences? A distinguished luxury 5-star establishment is in search of a dedicated Experience Concierge (Hotel Front Desk/Guest Services Agent) to enhance its esteemed team.

Key Responsibilities

Role Description and Objectives:

A) As an Experience Concierge, you will serve as a vital representative of our brand values and heritage, integrating them into every guest engagement.

B) Your objective is to design innovative experiences in Milan, ensuring that guest services are tailored to exceed their expectations.

C) A keen eye for detail is essential as you pursue excellence in service delivery across all interactions.

D) Raise the bar for service standards by consistently surpassing guest expectations with each engagement, establishing a new standard in hospitality.

E) Your commitment is to curate distinctive and memorable experiences, going the extra mile to ensure every guest feels uniquely valued.

F) Manage front desk administrative responsibilities, including check-in and check-out processes, upgrade programs, and coordination with housekeeping and maintenance teams.

G) Strive to meet sales targets and enhance guest recognition initiatives, reflecting our dedication to excellence at every opportunity.

Qualifications

Candidate Requirements:


• At least 2 years of experience in similar positions within luxury hospitality environments.


• Energetic and proactive, with a strong commitment to delivering outstanding service.


• Educational background in Hospitality Management or a related discipline.


• Proficiency in English and Italian is essential.


• Availability and flexibility to work various shifts, including mornings, afternoons, and evenings.


• Preference will be given to candidates residing in the metropolitan area.


• Familiarity with Property Management Systems (PMS) such as Protel or Opera is required.

Compensation and Benefits

What We Offer:


• Competitive salary based on experience and qualifications.

Application Process:

  1. Submit your resume along with your application.
  2. Our team will review your profile and conduct interviews, coordinating further steps with selected candidates.

Be part of crafting extraordinary experiences and creating lasting impressions.

About H Elevation:

H Elevation is a Barcelona-based company specializing in recruitment and hospitality consulting, operating across Europe and LATAM, providing customized solutions for the evolving hospitality sector.