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Guest Communication Agent

2 mesi fa

Milano, Lombardia, Italia Armani Hotel Milano A tempo pieno

Job Summary

Armani Hotel Milano is seeking a skilled Guest Communication Agent to join our Lifestyle Department. As a key member of our team, you will be responsible for providing exceptional guest service and communication.

Main Responsibilities

  • Guest Communication: Respond to guest inquiries and requests in a timely and professional manner.
  • Phone and Email Management: Handle incoming and outgoing calls, as well as respond to guest emails in a prompt and courteous manner.
  • Guest Services: Assist guests with various requests, such as wake-up calls, messages, and facsimiles.
  • Team Collaboration: Work closely with colleagues to ensure seamless communication and service delivery.
  • Knowledge and Skills: Possess excellent communication and interpersonal skills, with the ability to work calmly and confidently under pressure.
  • Language Proficiency: Fluency in English, Italian, and additional languages (Chinese or Arabic) is highly desirable.
  • Knowledge of Local Area: Have a good knowledge of the attractions and events in Milan.

Requirements

  • Previous Experience: Previous experience in a similar role in a 5-star hotel is required.
  • Education and Training: A degree in a related field or equivalent experience is preferred.
  • Language Skills: Excellent reading, writing, and oral proficiency in English, Italian, and additional languages (Chinese or Arabic) is required.
  • Computer Skills: Working computer skills and knowledge are essential.

Additional Information

Armani Hotel Milano offers a competitive salary and benefits package, including meals in our staff canteen, uniform and laundry service, tailored training programs, and company discounts on Armani shops.