Guest Service Line Representative
3 giorni fa
Unlock Your Potential with Meliá Hotels International
Are you ready to embark on a journey without borders? Join Meliá Hotels International as a Guest Service Line Agent and discover a world of opportunities for growth and training. With our global presence, you'll have the chance to work in various countries and experience different cultures.
What We Offer:
- A dynamic and supportive work environment
- Opportunities for professional growth and development
- A comprehensive training program to enhance your skills
- A competitive salary and benefits package
- The chance to work with a diverse team of professionals
Responsibilities:
- Provide exceptional customer service through our telephone line, ensuring total customer satisfaction
- Personalize the guest experience, anticipating their needs and exceeding their expectations
- Inform and offer customers services and products according to their preferences, applying upselling and cross-selling techniques
- Manage customer incidents, following established protocols
- Comply with departmental attributes, standards, and manuals
- Efficiently use departmental management tools for daily control of operating procedures
- Stay knowledgeable of Voice of the Customer results and comply with improvement plans
Requirements:
- Knowledge of Microsoft Office (Word, Excel, Outlook)
- Excellent knowledge of English and Italian, with a third language a plus (ideally Spanish)
- Previous experience in the same role within a hotel of the same level
- Availability to work shifts
- Knowledge of Micros OPERA
Why Choose Meliá Hotels International?
We are an equal opportunity employer and value diversity. We do not discriminate on the basis of disability, race, religion, age, or any other basis protected under federal, state, or local laws. We believe that diversity and inclusion among our teammates are critical to our success as a global company.
Join our team and become part of a big family where everyone has unique and important qualities that make working at Meliá an unforgettable experience. Apply now and take the first step towards a rewarding career with Meliá Hotels International
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