Executive Account Strategist

2 settimane fa


Milano, Lombardia, Italia Servicenow A tempo pieno

Job Overview
As a key member of our team, you will be responsible for driving new business growth with our largest existing accounts. This involves overseeing executive relationship management for assigned accounts and leading virtual teams in supporting our esteemed clients.

Key Responsibilities
* Provide strategic leadership and partnership to clients, serving as the relationship manager between your customers and ServiceNow.
* Collaborate with other ServiceNow teams to develop solutions based on each customer's strategic outcomes while leading large virtual teams.
* Oversee the growth of global accounts, including the development and deployment of worldwide resources.
* Build trust and deep multi-tiered relationships through assigned clients' organization, from project/IT teams to CxO level.
* Develop a clear roadmap and build capabilities across our clients and ServiceNow teams to promote an outstanding customer experience.
* Achieve financial targets set out for the assigned clients, including Licenses, Renewals, and Professional Services.

Required Qualifications
* Extensive background in client management, aligning account strategies to revenue opportunities.
* Solid experience as a Client Director or equivalent role with validated multi-million-dollar sales solutions experience and Executive-level relationship management.
* Previous sales experience in IT Service Management, HR, Security Operations, Customer Service, or IT Operations Management (within software or IT sales organizations).
* Experience exceeding sales targets.
* Experience leading a virtual or matrixed team.
* Understanding of broad, macro-level business IT needs for a prospective client.



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