Field Service Professional
2 giorni fa
Job Summary
We are seeking a skilled Field Service Engineer to provide on-site support for our Instron product range, including calibration, maintenance, installation, training, and basic troubleshooting of EM, SH, and CEAST materials testing systems.
Key Responsibilities
- Provide prompt and professional onsite support for the Instron product range.
- Ensure all requests are dealt with in a timely manner.
- Proactively look for leads for new machines, accessories, and other services.
- Be familiar with the company's product life cycle to advise customers on obsolescence.
- Report on competitive equipment and activities at customer sites.
- Ensure adequate preparation and planning before each visit to complete jobs correctly.
- Plan visits, including travel, in the most cost-efficient way and maintain smooth communication with customers.
- Have a basic understanding of our 80 applications.
- Be responsible for the quality of own work and ensure accurate administration.
- Contribute to improving customer satisfaction, reducing costs, and enhancing quality using the ITW Tool Box and other processes.
Requirements
- Relevant experience in a similar role.
- Technical fault-finding experience with electro-mechanical and servo hydraulic systems.
- Relevant technical qualifications in mechatronics, mechanics, electrical, or electronic engineering.
- A full and clean local driving license without restrictions.
Working Conditions
This is a full-time role, but you must be flexible to customer requirements. Ability to travel, including internationally occasionally, and stay away from home at short notice. Work in a variety of environments with limited physical discomfort due to temperature, noise, dust, etc.
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