Field Service Professional

2 giorni fa


Padova, Veneto, Italia Itw A tempo pieno

Job Summary

We are seeking a skilled Field Service Engineer to provide on-site support for our Instron product range, including calibration, maintenance, installation, training, and basic troubleshooting of EM, SH, and CEAST materials testing systems.

Key Responsibilities

  1. Provide prompt and professional onsite support for the Instron product range.
  2. Ensure all requests are dealt with in a timely manner.
  3. Proactively look for leads for new machines, accessories, and other services.
  4. Be familiar with the company's product life cycle to advise customers on obsolescence.
  5. Report on competitive equipment and activities at customer sites.
  6. Ensure adequate preparation and planning before each visit to complete jobs correctly.
  7. Plan visits, including travel, in the most cost-efficient way and maintain smooth communication with customers.
  8. Have a basic understanding of our 80 applications.
  9. Be responsible for the quality of own work and ensure accurate administration.
  10. Contribute to improving customer satisfaction, reducing costs, and enhancing quality using the ITW Tool Box and other processes.

Requirements

  • Relevant experience in a similar role.
  • Technical fault-finding experience with electro-mechanical and servo hydraulic systems.
  • Relevant technical qualifications in mechatronics, mechanics, electrical, or electronic engineering.
  • A full and clean local driving license without restrictions.

Working Conditions

This is a full-time role, but you must be flexible to customer requirements. Ability to travel, including internationally occasionally, and stay away from home at short notice. Work in a variety of environments with limited physical discomfort due to temperature, noise, dust, etc.


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