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Client Service Account Manager

2 mesi fa

Milano, Lombardia, Italia ING A tempo pieno
Job Summary

We are seeking a highly skilled and experienced Client Service Account Manager to join our team at ING. As a key member of our Client Services Account Management department, you will be responsible for delivering exceptional customer service to our Wholesale Banking clients.

Key Responsibilities
  • Contribute to the day-to-day servicing of local and international Corporate Clients and Financial Institutions with multiple Wholesale Banking products.
  • Implement processes in local and Group tools to improve operational efficiency and customer satisfaction.
  • Maintain operational excellence and provide best-in-class service to our customers.
  • Support the Head of Client Services in incident coordination and management.
  • Participate in client services-related product and business process projects, both locally and globally.
  • Ensure personal contribution to the CS Network activities and initiatives.
  • Apply all procedures required within ING and the CS Area, complying with regulations and ING ORM/Compliance/Legal policies.
Requirements
  • University degree or equivalent.
  • 3+ years' experience in commercial/customer service role within an international banking environment.
  • Experience gained in back office, preferably within Wholesale Banking.
  • Proven experience in supporting customers, preferably corporate ones.
  • Proven understanding of banking environment and related products.
  • Fluent in English (written and spoken) is a must.
  • Advanced user of MS Office.
About ING

ING is a leading financial institution committed to creating a safe and inclusive environment for our employees and customers. We value diversity and offer equal job opportunities to all qualified candidates.