Night Manager – Pre-Opening
7 giorni fa
As a Night Manager at Pphe Hotel Group, you will be responsible for leading the front office operations team during night shifts. Your primary goal will be to ensure seamless guest experiences, while maintaining high standards of customer service and operational efficiency.
Key Responsibilities
• Manage front office operations, including guest check-in, check-out, and room allocation
• Supervise and train the night front office team to ensure they are equipped to handle guest requests and resolve any issues that may arise
• Maintain accurate records and reports, including guest feedback and operational metrics
• Collaborate with other departments, such as food and beverage, to ensure seamless service delivery
• Stay up-to-date with company policies and procedures, as well as local laws and regulations
Requirements
• Fluency in Italian and English, with a third language a plus
• Knowledge of PMS Opera preferred
• Proven leadership and supervisory experience in a similar role
• Excellent communication and interpersonal skills
• Ability to work effectively in a fast-paced environment and adapt to changing situations
What We Offer
• Competitive salary and benefits package
• Opportunities for career growth and professional development
• A dynamic and supportive work environment
• A range of employee benefits, including ticket meals, departmental incentive schemes, and discounted hotel rates
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