Managed Services Technical Specialist

2 settimane fa


Desio, Lombardia, Italia March Networks A tempo pieno

Join Our Team as a Technical Support & Managed Services Specialist

March Networks is seeking a dedicated Technical Support & Managed Services Specialist to enhance our European Technical Support & Management Service team. This role is integral to our global operations, collaborating with our headquarters to deliver exceptional service.

Role Overview

As a member of our Technical Support team, you will be responsible for addressing post-sales technical inquiries and challenges. Your expertise will also contribute to the growth of our management services across Europe and the Middle East. Our Managed Services team oversees a vast network of surveillance equipment, ensuring optimal performance for our clients' critical video monitoring systems.

Key Responsibilities

  • Assist customers with technical issues related to video surveillance products and software.
  • Participate in the deployment and management of our services in various regions.
  • Utilize your knowledge of networking protocols to troubleshoot and resolve issues effectively.

Qualifications

  • Bachelor's Degree in Computer Science, Electronic Engineering, or a related field.
  • Experience with video surveillance technologies, including VMS, cameras, and encoders.
  • Proficient in networking protocols and tools such as UDP/IP, TCP/IP, and Wireshark.
  • Hands-on experience with MS Windows and Linux operating systems.
  • Familiarity with database management and SQL scripting, particularly with MS-SQL-Server.
  • Fluent in English, with strong communication skills.

Preferred Qualifications

  • Knowledge of March Networks products.
  • Experience with Docker, Kubernetes, and LDAP authentication.
  • Certification in Cisco Certified Network Associate (CCNA) or CompTia Network+.
  • Proficiency in French is an advantage.

What We Offer

We provide a hybrid working model, allowing flexibility in your work environment.



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