Operations Assistant

6 giorni fa

Milano, Lombardia, Italia AXA Group A tempo pieno

Underwriting Assistant - Operations

Milan, Italy

An exciting opportunity awaits as an Underwriting Assistant in the Middle Office team at AXA XL Italy. This role is instrumental in providing high-quality services to clients, managing the insurance contracts lifecycle for complex risks. The ideal candidate will possess strong administrative skills, able to efficiently manage processes and interact with brokers and clients of large companies. This is a fantastic opportunity to work in an international environment, collaborating with colleagues from Underwriters, Finance, and Claims departments, as well as communicating with colleagues abroad.

Within the AXA Group, AXA XL is the P&C and Specialty Risk division, specializing in managing complex industrial risks. We offer comprehensive insurance coverage and services to medium-sized companies and multinationals operating in over 200 countries. Our team is dedicated to delivering exceptional client service across our lines of business: Property, Casualty, Financial Lines, and Specialty.

Key Responsibilities

  • Manage administrative processes related to the policy lifecycle, ensuring a high level of quality service to internal and external stakeholders.
  • Verify customer requests, interacting with external subjects (brokers) and internal subjects (underwriters, network partners).
  • Serve as a point of reference for external and internal stakeholders, as well as colleagues abroad, for international customer management.
  • Coordinate the issuance of contractual documents with your supervisor, team, and internal/external subjects.
  • Monitor and analyze performance data, ensuring quality, speed, and customer satisfaction.

This position reports to the Operations Team Leader, Italy.

Requirements

  • Knowledge of insurance policy forms, operating systems, rating, coding, and policy administration.
  • Familiarity with insurance processes and regulatory systems.
  • Customer-centric approach, prioritizing customer needs and behaviors.
  • Ability to work independently, manage priorities, and meet deadlines.
  • Proficiency in Italian and English.
  • Experience working in a team environment, collaborating with diverse skills and expertise.
  • Adaptability to changing circumstances, with a willingness to learn and grow.

About AXA XL

AXA XL is the P&C and Specialty Risk division of AXA, renowned for solving complex risks. We partner with mid-sized companies, multinationals, and inspirational individuals to deliver innovative risk solutions. By combining cutting-edge technology, data-driven insights, and the best talent, we empower our clients to achieve their goals.

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