Assistant Manager of Customer Engagement and Sales

1 mese fa

Roma, Lazio, Italia PVH A tempo pieno

Shape Your Future at PVH

Deputy Manager of Customer Engagement and Sales - Calvin Klein

Become part of a legendary narrative.

PVH serves as the growth platform for Calvin Klein and TOMMY HILFIGER. By enhancing brand strength and relevance, we are aligning our global, iconic brands closer to consumer trends than ever before, both now and for future generations. Driven by our core values and empowered by our extensive scale and global presence, we are advancing fashion for the greater good, united as one team with a singular vision and strategy. This is the Power of Us, this is the Power of PVH+.

The Team

Reporting directly to the Store Manager, the Deputy Manager of Customer Engagement & Sales is responsible for ensuring optimal store performance and an exceptional client experience by managing and supporting the Sales Team through training, coaching, and constructive feedback.

The Role

  • Foster a positive sales environment by overseeing all facets of the selling process and cultivating a welcoming atmosphere for clients.
  • Establish daily objectives for customer service to elevate the overall experience, focusing on responsiveness and satisfaction.
  • Educate and mentor the team on standards, including customer service excellence, product arrangement, and effective time management.
  • Assist in setting and verifying goals to ensure the team aligns with both quantitative and qualitative targets.
  • Support recruitment and onboarding initiatives, ensuring new team members are effectively integrated into the team and company culture.
  • Provide ongoing feedback to the team, promoting their professional growth and addressing any performance issues.
  • Facilitate clear communication by conducting regular briefings and training sessions on products, customer relationship management (CRM), and company updates.
  • Oversee CRM initiatives to meet retention, upgrading, and prospect conversion goals.
  • Collaborate with other departments to allocate responsibilities efficiently, ensuring smooth operations within the store.
  • Monitor key performance indicators (KPIs) for ongoing improvement, utilizing company reports to analyze trends and identify areas for enhancement.
  • Offer actionable recommendations based on the analysis of sales performance.

The Ideal Candidate

  • Bachelor's Degree in Economics or a related field
  • Minimum of 2 years' experience in a similar position within a structured environment
  • Strong business acumen
  • Ability to maintain a comprehensive perspective on situations
  • Excellent communication and collaboration skills
  • Highly detail-oriented and organized in work
  • Proficient in both Italian and German.

Be valued.
At PVH, we understand that our people are our most valuable asset. That’s why we prioritize health, happiness, and wellbeing by offering a comprehensive benefits package that exceeds the basics. We aim to cultivate a culture of care that fosters loyalty, commitment, and a sense of belonging, and we take pride in it.

  • Balance – Our flexible working model, Work Smart, emphasizes trust, connection, collaboration, and community. You will have the freedom to choose a hybrid setup and working hours that suit you.
  • Health & Wellbeing – Wellbeing programs, premium access to headspace, and volunteering opportunities.
  • Develop – PVH University offers training programs designed to help you continuously advance your professional and personal objectives.
  • Be at the forefront – Stay closely connected to our brands, Calvin Klein and Tommy Hilfiger, and participate in market launches while enjoying employee discounts.

Be part of it.

PVH Europe and our brands, TOMMY HILFIGER and CALVIN KLEIN, are dedicated to fostering an inclusive and diverse community of associates with a strong sense of belonging. We believe that diversity enhances our organization, and we take pride in collaborating with top talent from all walks of life and corners of the globe. In the spirit of inclusivity, qualified applicants will be considered without regard to age, ethnicity, ability, gender, gender expression, gender identity, nationality, race, religion, or sexual orientation.

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