Assistant Manager of Customer Engagement and Sales
3 settimane fa
Shape Your Future at PVH
Deputy Manager of Customer Engagement and Sales - Calvin Klein
Be part of a legendary narrative.
PVH serves as the growth engine for Calvin Klein and TOMMY HILFIGER. By enhancing brand strength and relevance, we are aligning our iconic global brands closer to consumer trends than ever before, both now and for future generations. Guided by our core values and empowered by our extensive scale and global presence, we are advancing fashion for the greater good, united as one team with a singular vision and strategy. This is the Power of Us, this is the Power of PVH+.
The Team
Reporting directly to the Store Manager, the Deputy Manager of Customer Engagement & Sales is responsible for driving store performance and ensuring an exceptional client experience by managing and supporting the Sales Team through training, coaching, and constructive feedback.
The Position
- Cultivate a positive sales atmosphere by overseeing all facets of the selling process and fostering a welcoming environment for customers.
- Establish daily objectives for customer service to enhance the overall experience, focusing on responsiveness and satisfaction.
- Educate and mentor the team on standards, including customer service, product presentation, and effective time management.
- Assist in setting and verifying goals to ensure the team aligns with both quantitative and qualitative targets.
- Support recruitment and onboarding efforts, ensuring new team members are effectively integrated into the team and company culture.
- Provide ongoing feedback to the team, promoting their professional growth and addressing any performance issues.
- Facilitate effective communication by conducting regular briefings and training sessions on products, customer relationship management (CRM), and company updates.
- Oversee CRM initiatives to meet retention, upgrading, and prospect conversion goals.
- Collaborate with other departments to effectively distribute responsibilities, ensuring smooth operations within the store.
- Monitor key performance indicators (KPIs) for continuous enhancement, utilizing company reports to analyze trends and identify improvement opportunities.
- Offer actionable recommendations based on the analysis of sales performance.
The Ideal Candidate
- University Degree in Economics or a related field
- Minimum of 2 years' experience in a similar role within a structured environment
- Strong business acumen
- Ability to adopt a 'big picture' perspective
- Excellent communication and collaboration skills
- Highly detail-oriented and organized in work
- Proficient in Italian and German.
Be valued.
At PVH, we acknowledge that our employees are our most valuable asset. Therefore, we prioritize their health, happiness, and wellbeing by offering a comprehensive benefits package that extends beyond the basics. We aim to cultivate a culture of care that encourages loyalty, commitment, and a sense of belonging, and we take pride in this commitment.
- Balance – Our flexible working model, Work Smart, emphasizes trust, connection, collaboration, and community. You will have the freedom to choose a hybrid setup and working hours that suit you.
- Health & Wellbeing – Wellbeing programs, premium access to headspace, and volunteering opportunities.
- Develop – PVH University offers curated training programs to help you continuously advance your professional and personal goals.
- Be at the forefront – Stay closely connected to our brands, Calvin Klein and Tommy Hilfiger, participate in market launches, and enjoy employee discounts.
Be part of it.
PVH Europe and our brands, TOMMY HILFIGER and CALVIN KLEIN, are dedicated to fostering an inclusive and diverse community of associates with a strong sense of belonging. We believe that diversity enriches our work environment, and we take pride in collaborating with top talent from various backgrounds and cultures. In the spirit of inclusivity, qualified applicants will be considered without regard to age, ethnicity, ability, gender, gender expression, gender identity, nationality, race, religion, or sexual orientation.
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Roma, Lazio, Italia PVH A tempo pienoShape Your Future at PVH Deputy Manager of Customer Engagement and Sales - Calvin Klein Become part of a legendary narrative. PVH serves as the growth platform for Calvin Klein and TOMMY HILFIGER. By enhancing brand strength and relevance, we are aligning our global, iconic brands closer to consumer trends than ever before, both now and for future...
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