ACDx Service Expert

3 settimane fa

Milano, Lombardia, Italia Werfen A tempo pieno

Position Overview

We are seeking a dedicated Service Specialist for the ACDx product line. This role involves providing both theoretical and practical training to our partners across the EEMEA region, ensuring they are equipped with the necessary skills to deliver exceptional service.

Key Responsibilities

  • Deliver comprehensive instrument service training to EEMEA partners and relevant external stakeholders.
  • Offer remote and on-site technical support and troubleshooting for distributors, including assistance during initial installations.
  • Advise distributors and affiliates on enhancing their local service structures through a consultancy approach.
  • Implement Corporate Service initiatives effectively within the EEMEA region.
  • Assist internal teams with technical requirements related to instruments.
  • Serve as the primary liaison for the manufacturer regarding quality, performance issues, and warranty claims.
  • Adhere to ISO guidelines and document Service Reports in SAP as necessary.
  • Collaborate with IT Specialists to ensure the proper setup of hardware architecture and security for Werfen IT solutions.
  • Disseminate technical product updates to all relevant stakeholders and organize service meetings to align strategies.
  • Maintain internal communication channels with updated documentation, including manuals and technical bulletins.
  • Participate in international meetings with the Manufacturing Service Team to stay informed on best practices and corporate projects.
  • Keep the EEMEA Team informed about key service initiatives and collaborate with internal representatives to support commercial strategies.

Networking and Relationships

This role requires close collaboration with:

  • Service and Application teams
  • Sales and Marketing departments
  • Logistics teams
  • External stakeholders in the relevant areas

Qualifications

Minimum of 3 years of experience in a Service Department within a multinational company, preferably in the IVD or Healthcare sector.

Education

Degree in Engineering, Biomedical Engineering, or a related scientific/technological field.

Experience and Skills

  • Technical knowledge relevant to the business unit.
  • Background in mechanical and electronic systems.
  • Proficient in IT to support the implementation and troubleshooting of Werfen's Middleware solutions.

Additional Skills

  • Fluency in English.
  • Project Management capabilities.
  • Familiarity with SAP and Microsoft applications.

Core Competencies

  • Customer-focused mindset.
  • Strong communication skills.
  • Adaptability and flexibility.
  • Effective problem-solving abilities.
  • Organizational proficiency.
  • Team collaboration.
  • Time management skills.

Travel Requirements

Willingness to travel up to 50% of the time.

Professional Development

We value continuous improvement and learning, encouraging our team members to actively seek new knowledge and apply it effectively in their roles.

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