Service Specialist ACDx
7 giorni fa
This is a key role within the Werfen organization, responsible for providing technical support and training to our partners and distributors in the EEMEA region.
Key Responsibilities- Provide theoretical and practical instrument service training to partners and distributors.
- Offer remote and on-site technical support and troubleshooting to distributors.
- Organize follow-up visits to selected countries to ensure effective service delivery.
- Support distributors and affiliates in organizing and improving their local service structure.
- Implement Corporate Service initiatives in the EEMEA region.
- Act as primary contact for the manufacturer on quality and performance issues, complaints, and warranty parts returns.
- Follow defined ISO guidelines and enter Service Reports in SAP when required.
- Support IT Specialist on technical assistance, hardware architecture, security, and remote connectivity.
- Share technical product information updates with stakeholders and organize service meetings and conference calls.
- Regularly upload and update internal communication channels with relevant documentation.
- Attend international meetings with the Manufacturing Service Team to stay current on technical updates and best practices.
- Minimum 3 years of work experience in a Service Department in a multinational Company.
- Experience in the IVD and/or Healthcare sector is required.
- Engineering, Biomedical engineering, or similar degree within the scientific/technological area.
- Technical background with knowledge of mechanical and electronic principles.
- Good knowledge of IT to support the implementation, training, and troubleshooting of Werfen's Middleware solutions.
- Language: English proficiency.
- Project Management skills.
- SAP and Microsoft knowledge.
- Customer-centric approach.
- Effective communication skills.
- Flexibility and adaptability.
- Problem-solving skills.
- Organizational skills.
- Teamwork and collaboration.
- Time management and prioritization.
Up to 50% of time.
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