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Customer Success Advocate

2 mesi fa

Milano, Lombardia, Italia iGenius A tempo pieno
About the Role

We are seeking a highly skilled Customer Success Advocate to join our team at iGenius. As a key member of our customer-facing team, you will be responsible for ensuring that our clients achieve their business objectives through the effective use of our products.

Key Responsibilities
  • Build Strong Relationships: Develop and maintain strong relationships with our clients, understanding their business needs and providing tailored solutions to meet their goals.
  • Technical Expertise: Possess a strong understanding of software development, cloud computing, networking, and database technologies, with proficiency in programming languages such as Python, Java, or JavaScript.
  • Customer-Centric Approach: Demonstrate a customer-centric mindset, empathizing with clients, understanding their needs, and advocating for their interests within the organization.
  • Problem-Solving: Analyze complex technical issues, troubleshoot problems, and develop effective solutions, thinking critically and creatively to resolve customer challenges in a timely manner.
  • Communication: Articulate technical concepts in a clear and understandable manner, both verbally and in writing, with excellent communication skills.
  • Project Management: Manage multiple customer engagements simultaneously, prioritizing tasks, setting clear expectations, and meeting deadlines while maintaining a high level of quality and customer satisfaction.
Requirements
  • Education: Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field.
  • Technical Skills: Strong technical aptitude, with a solid understanding of software development, cloud computing, networking, and database technologies, and proficiency in programming languages such as Python, Java, or JavaScript.
  • Soft Skills: Excellent verbal and written communication skills, with the ability to articulate technical concepts in a clear and understandable manner, and strong project management skills with the ability to manage multiple customer engagements simultaneously.
What We Offer
  • Learning and Development: A training budget to support continuous learning and professional development, with opportunities to stay updated on industry trends, best practices, and emerging technologies related to customer success and technical support.
  • Flexible Working: The option to work from home, with a flexible working arrangement that allows for a better work-life balance.
  • Competitive Compensation: A salary based on experience, with additional bonuses and benefits.