Customer Support Specialist

2 settimane fa


Florence, Toscana, Italia Kaleo Career A tempo pieno

At Kaleo Career, we are seeking a dedicated and passionate Customer Support Specialist to join our team in Florence, Italy. As a key member of our support team, you will play a crucial role in ensuring customer satisfaction, supporting the reseller and distributor network, and actively engaging with our community.


The ideal candidate will have excellent communication skills, both written and verbal, and be able to provide clear and concise support to customers. You will be responsible for resolving customer inquiries, troubleshooting issues, and documenting interactions to continually improve our service.


In this role, you will also have the opportunity to work closely with our product team to identify and prioritize urgent issues, and collaborate with resellers and distributors to ensure effective communication and support.


If you have a passion for music and a strong commitment to customer satisfaction, this could be the perfect role for you. We offer a competitive salary, opportunities for professional development and career growth, and a dynamic and inclusive work environment.


Our ideal candidate will have:


  • Excellent knowledge of both English and Italian, written and spoken
  • Strong communication skills, both written and verbal
  • Excellent problem-solving skills and a customer-focused mindset
  • Experience with Zendesk or other customer support management tools
  • Technical skills or familiarity with music playback software


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