Addetto/A Front Office Guest Experience
4 settimane fa
Stiamo cercando un/una Addetto/a Front Office Guest Experience - Turnante per unirsi al nostro team a Milano. Il/la candidato/a ideale sarà un professionista con esperienza in ruoli analoghi presso hotel del segmento Lusso in Italia e/o Estero.
Compiti e Responsabilità- Fornire servizi eccellenti agli ospiti, rendendo il loro soggiorno unico e superando le aspettative.
- Occuparsi dell'assegnazione delle camere e gestire tutte le attività legate al ricevimento e all'accoglienza dei clienti.
- Entrare in contatto con gli ospiti e VIP in maniera diretta o tramite gli agenti di viaggio.
- Personalizzare l'esperienza di arrivo e di stay dell'ospite, rispondendo alle sue domande e gestendo le sue esigenze e altre richieste speciali.
- Coordinare e supervisionare le attività degli ospiti in collaborazione con il Concierge.
- Gestire le lamentele, risolvendo le situazioni di stress e fornendo soluzioni ai problemi.
- Promuovere le strutture e i servizi offerti dall'hotel, partecipando attivamente alle attività di vendita e upsell/cross-sell delle camere e dei servizi aggiuntivi.
- Gestire i clienti tramite telefono, e-mail e corrispondenza generale.
- Assolvere alle attività di back-office.
- Controllerà e gestirà le anagrafiche dei clienti abituali.
- Gestirà la chiusura cassa e i report di fine turno.
- Supervisionerà la reputazione online dell'hotel in coordinamento con Head Concierge e Direzione.
- Diploma di scuola superiore o Laurea ad indirizzo turistico/alberghiero.
- Esperienza di almeno 2 anni in ruolo analogo presso Hotel del segmento Lusso in Italia e/o Estero.
- Una personalità con ottime capacità organizzative e relazionali, comunicazione e problem solving.
- Ottimo utilizzo dei sistemi informatici e PMS.
- Orientamento al lavoro di squadra e al raggiungimento degli obiettivi aziendali.
- Indispensabile un'ottima conoscenza della lingua italiana e della lingua inglese; la conoscenza di altre lingue è considerata un plus.
- Un contratto di lavoro full time, su turni 5 giorni a settimana.
- Inquadramento e livello contrattuale verranno valutati a seconda delle esperienze pregresse della risorsa.
- Benefit Buoni pasto.
- Supporto allo sviluppo professionale.
- Welfare.
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