Senior Client Relationship Manager

1 settimana fa

Milano, Lombardia, Italia Experian A tempo pieno

Job Overview

As a pivotal member of our team, you will oversee client relationship management, acting as the primary liaison for key accounts. Your role will involve providing insights and guidance on best practices for competitive analysis, client outreach, and performance metrics.

Responsibilities

  • Manage client engagement processes and serve as the main point of contact for significant clients, offering analytical support and strategic advice.
  • Cultivate a deep understanding of our client base to enhance relationships through training, support, and strategic discussions with key stakeholders.
  • Identify avenues to expand the product's presence across all assigned clients.
  • Proactively address potential issues in client relationships, collaborating with sales, client services, development, IT, and other departments to find solutions.
  • Stay informed about market trends and share insights with clients and prospects.
  • Assist in maximizing product utilization among clients while promoting additional features and upgrades.
  • Collaborate with presales, consultants, and the development team to address new client enhancements and feature requests.
  • Establish effective communication channels both internally and with clients to enhance overall service delivery.

Qualifications

  • A degree in a relevant field such as economics, statistics, accounting, finance, or mathematics.
  • A minimum of 5 years of experience in a client-facing sales role within the Financial Services sector, including banking, finance, and insurance.
  • A strategic mindset with a focus on building and maintaining relationships.
  • Proven ability to establish and leverage internal and external relationships.
  • Exceptional report writing and presentation skills.
  • Fluency in English and Italian.

Additional Information

At Experian, we celebrate individuality and prioritize our people. Our culture is a key differentiator, emphasizing diversity, equity, and inclusion, work-life balance, professional development, and community engagement. Recognized as a Great Place to Work in 24 countries, we are committed to fostering an environment where everyone can thrive.

Experian is an Equal Opportunity and Affirmative Action employer. We believe that innovation stems from a diverse workforce, and we welcome individuals from all backgrounds to contribute their unique perspectives. If you require accommodations due to a disability or special need, please inform us at your earliest convenience.

Join us at Experian as we work together to create a better future.

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