Hospitality Operations Manager

11 ore fa


Santa Maria in Prato, Lombardia, Italia Sonder A tempo pieno
About the Role

We are seeking a highly motivated and experienced Hospitality Operations Manager to join our team at Sonder. As a key member of our operations team, you will be responsible for leading a team of Hospitality Agents to deliver an exceptional guest experience.

Key Responsibilities
  • Lead and Develop a Team: Train, coach, and provide performance feedback to Hospitality Agents to ensure they have the skills and knowledge to deliver a world-class guest experience.
  • Operational Excellence: Prioritize, delegate, execute, and support day-to-day tasking to ensure seamless operations and high-quality guest experiences.
  • Guest Experience: Guide guests through the Sonder experience, ensuring they have an amazing first impression and a memorable stay.
  • Communication: Communicate clearly and effectively with cross-functional teams to ensure seamless execution and high-quality guest experiences.
  • Process Improvement: Own and update standard operating procedures to support team execution and drive continuous improvement.
  • Market Analysis: Analyze market trends to optimize operations and proactively address potential guest issues.
  • Collaboration: Work with City Operations Leadership to identify new opportunities to elevate operations for both our guests and the city team.
Requirements
  • Leadership Experience: Previous experience managing direct reports, preferably in a hospitality or customer-facing role.
  • Operational Expertise: Proven ability to lead, prioritize, and deliver with a focus on driving team performance through coaching, training, and accountability.
  • Communication Skills: Strong communication skills, able to define clear action steps for team members and effectively delegate tasks.
  • Problem-Solving: Ability to take the initiative and problem-solve independently, with a focus on driving results and improving processes.
  • Attention to Detail: Detail-oriented and organized, with a focus on ensuring high-quality execution and attention to detail.
  • Adaptability: Ability to adapt and flex to shifting priorities, with a focus on driving results and improving processes.
  • Technology Savvy: Embraces technology for team management and collaboration, with a focus on driving efficiency and improving processes.
  • Relationship-Building: Strong ability to establish positive relationships with others, with a focus on building trust and driving results.
  • Flexibility: Willingness to work a flexible schedule, including nights and weekends, as business requires.
  • Reliable Transportation: Reliable transportation and willingness to travel between properties on a daily basis when working.
What We Offer
  • Competitive Compensation: Competitive salary and benefits package.
  • Stock Plan: Generous stock plan for eligible employees.
  • Health and Lifestyle Benefits: Comprehensive health, dental, and vision insurance, as well as wellness and volunteering days.
  • Travel Perks: Attractive employee travel perks for any Sonder location.
Equal Opportunity Employer

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other classification protected by applicable state, federal or local law. We are committed to creating a workplace where all employees feel safe, respected, included, cared for, and empowered.


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