Sales Representative

4 settimane fa

Venezia, Veneto, Italia Burberry Limited A tempo pieno
Job Overview

Burberry Limited is seeking a skilled Sales Associate to join our team in Venice, Italy. As a Sales Associate, you will be responsible for meeting and exceeding individual and store sales goals while executing key strategies of retail-led growth.

You will be the face of Burberry, providing exceptional customer service and ensuring a seamless shopping experience for our clients. Your primary objective will be to develop and maintain relationships with existing customers, while also identifying new sales opportunities and driving sales growth.

Key Responsibilities
  • Sales & Service
    • Embody the Burberry Experience and follow training guidelines and standards to reflect the luxury brand's image.
    • Consistently meet individual sales goals while exhibiting the Burberry Behaviours.
    • Provide excellent customer service skills, great selling skills, and exhibit motivation to succeed.
    • Demonstrate superior interpersonal and communication talent.
  • Cultivate
    • Build customer loyalty through active client development and follow-through.
    • Maintain an up-to-date and detailed client book.
    • Follow all Cultivate requirements and activities, such as courtesy and relationship emails, inviting customers back to shop, reactivation, and capture compliance.
  • Visual Standards
    • Follow company policies, procedures, and use visual techniques to maintain the visual standards according to Burberry guidelines.
    • Maintain the selling floor by ensuring the following:
      • Understand and execute monthly floorsets.
      • Place and/or hang back items as you work.
      • Replenish merchandise after selling.
      • Fold and place merchandise on the correct hanger, tissue paper, etc.
      • Place tickets inside the item and not visible to the customer.
  • Floor Presence & Maintenance
    • Arrive on the selling floor ready, ensuring the floor is ready for customers at the beginning of the shift/day.
    • Ensure the selling floor is replenished and ready for the next day at the end of the shift/day.
    • Be active and busy on the floor at all times.
    • Ensure to place and/or hang back items as you work and replenish merchandise after selling.
    • Ensure clean up and maintenance of fitting rooms.
  • Back of The House Support
    • Assist in the markdown process.
    • Assist in the bi-annual inventory process.
    • Participate and achieve pre-sale goals.
    • Participate in store contests.
    • Assist in stock room maintenance and keep it organized.
    • Responsible for stock pulled; all stock must be put away in an orderly fashion.
Personal Profile
  • Willing to work in and promote a team-oriented environment.
  • Excellent interpersonal skills required to ensure clear, effective communication with all management and staff.
  • Consistently show a positive attitude and take responsibility for own actions.
  • Must be results-driven and flexible to change.
  • Relevant interest in Fashion/Design.
  • Advanced knowledge of POS and store systems.
  • A minimum of 1 year on sales, preferably in a luxury retail environment.
  • Proven experience in driving sales and meeting sales targets.
  • Excellent customer service level.
  • Strong clienteling background.
Measures of Success
  • Financial Targets: achieving individual and store sales goals targets, UPT, ATV, Client Development.
  • Excellent customer service through Burberry Experience Evaluations.
  • Capture compliance.

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