Client Relationship Manager

3 settimane fa

Milano, Lombardia, Italia International Sos A tempo pieno
About the Role

We are seeking a highly experienced and skilled professional to join our team as a Client Relationship Lead. In this pivotal role, you will serve as the primary subject matter expert for our clients, fostering strong relationships with key stakeholders to ensure the seamless delivery of services and exceptional satisfaction with the TRICARE Overseas Program (TOP).

Key Responsibilities
  • Lead, coordinate and drive the overall contractual KPI deliverables for Military Treatment Facilities (MTF), engagement, coordination of collaboration across all client and TOP stakeholders, securing access to care, contractual provider availability and network services, medical records collections, claims handling, beneficiary services.
  • Oversight and support in the coordination of execution of all tasks that impact the MTF through in-country personnel (clinical/non-clinical) in the Area of Responsibility (AOR).
  • Maintain and strengthen relationships with stakeholders by means of identifying and communicating client needs in a timely manner.
  • Provide ongoing support and education to stakeholders on TOP Policy, processes, and any self-service mechanisms in place.
  • Ensure the MTF or Military Units/Clinics have access to the contractually required Host Nation Network.
  • Develop a good understanding of internal operations by means of collaboration with cross-functional teams and support the seamless execution of all contractual aspects through other departments and teams.
  • Represent the voice of both customer and business by means of analysing and documenting client feedback thus influencing the direction of the Program.
  • Develop a solid understanding of the value-added proposition offered by the TOP Program to promote maximum utilization of the various benefits available.
  • Identify business opportunities and share best practices amongst colleagues and stakeholders.
About You

We are looking for a highly experienced professional with:

  • Significant Account Management experience and/or managing complex client programs required.
  • Healthcare Administration experience preferred.
  • Bachelor's degree.
  • Excellent English language skills.
  • People leadership, influencing and organizational skills.
  • Strong analytical capabilities.
  • Self-motivated problem solver.
What We Offer

We offer a great working environment, thanks to our commitment to flexible working, diversity, and development. We encourage every person to be their personal best by creating an environment of inclusion, equality and support.

International SOS has been recognised as a Top Employer in the UK by the Top Employer's Institute (TEI) for 2024.

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