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Sales Support Specialist
2 mesi fa
We are seeking a highly skilled Technical Sales Support Engineer to join our team at Nanovea. As a key member of our sales support team, you will be responsible for providing technical expertise to customers, sales teams, and internal stakeholders.
Key Responsibilities- Technical Support: Provide high-level technical support to customers via phone, email, or in-person, ensuring timely and effective resolution of technical issues.
- Instrument Installation and Training: Install and train customers on Nanovea metrology instruments, both internally and externally, ensuring seamless integration and optimal performance.
- Sample Preparation and Testing: Prepare, document, and organize samples for testing, ensuring accurate and reliable results.
- Troubleshooting and Repair: Troubleshoot and repair damaged or malfunctioning metrology instruments, minimizing downtime and ensuring customer satisfaction.
- Documentation and Quality Assurance: Create and maintain technical documentation, ensuring compliance with quality standards and regulatory requirements.
- Sales Support: Collaborate with sales teams to provide technical expertise and support, driving sales growth and customer satisfaction.
- Quality Improvement: Identify and implement process improvements, ensuring continuous quality enhancement and customer satisfaction.
- Strong Communication Skills: Excellent written and verbal communication, presentation, and interpersonal skills.
- Language Proficiency: English language proficiency at C2 or C1 level.
- Technical Expertise: Strong knowledge of metrology instruments, materials science, and mechanical engineering principles.
- Problem-Solving Skills: Excellent critical thinking, problem-solving, and analytical skills.
- Organizational Skills: Strong attention to detail, organization, and time management skills.
- Travel Requirements: Ability to travel domestically and internationally up to 50% of the time.
- Education: Preferred Bachelor's degree in Materials, Electrical, or Mechanical Engineering.
- Language Skills: Preferred Italian language proficiency at B1 level or higher.
- Experience: Preferred 1-3 years of related experience in customer service or client management.
- Other Requirements: Valid passport, valid driver's license, and ability to lift 50+ lbs.
