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    Milano, Lombardia, Italia Amplifon A tempo pieno

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Global CRM Strategist

2 mesi fa

Milano, Lombardia, Italia Tn Italy A tempo pieno
{"title": "Global CRM Manager", "description": "

At Amplifon, we are committed to delivering exceptional customer experiences across our global network. We are seeking a highly skilled Global CRM Manager to join our team and drive our customer-centric strategy forward.

Key Responsibilities:

  • Develop and implement a comprehensive CRM strategy that aligns with our business objectives and customer needs.
  • Collaborate with cross-functional teams to design and execute customer journey maps that drive engagement, conversion, and retention.
  • Monitor and analyze CRM performance metrics to identify areas for improvement and optimize our customer experience.
  • Foster a culture of innovation and experimentation, encouraging our teams to think creatively and develop new solutions to customer challenges.
  • Stay up-to-date with industry trends and best practices in CRM and customer experience, applying this knowledge to inform our strategy and drive business growth.

Requirements:

  • At least 7 years of experience in CRM and customer experience, with a proven track record of driving business growth and customer satisfaction.
  • Strong understanding of marketing and CRM best practices, processes, and tools.
  • Ability to work collaboratively with cross-functional teams and stakeholders to achieve business objectives.
  • Excellent analytical and problem-solving skills, with the ability to interpret complex data and develop actionable insights.
  • Fluency in English and strong communication skills, with the ability to present complex ideas and strategies to both technical and non-technical audiences.

What We Offer:

  • A dynamic and supportive work environment that encourages innovation and collaboration.
  • A competitive salary and benefits package that reflects your value to our organization.
  • The opportunity to work with a global leader in the hearing care retail industry, driving business growth and customer satisfaction.

How to Apply:

Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you

"}