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Global CRM Director

4 settimane fa

Milano, Lombardia, Italia Amplifon A tempo pieno

Global CRM Director

Amplifon, a global leader in the hearing care retail industry, seeks a seasoned professional to drive customer-centric strategies across the organization.

Reporting to the Global CRM Associate Director, you will develop and implement a comprehensive CRM framework, ensuring seamless customer experiences across multiple channels.

Key Responsibilities:

  • Define the CRM strategic framework, aligning with business objectives and customer needs.
  • Cascade innovative CRM initiatives to countries, ensuring effective execution and monitoring.
  • Continuously optimize CRM performance, identifying areas for improvement and maximizing ROI.
  • Develop and maintain a CRM community, fostering collaboration and knowledge sharing across countries.
  • Collaborate with global and local marketing teams to launch innovative projects, ensuring successful integration and launch phases.

Requirements:

  • At least 7 years of experience in CRM, preferably with international scope.
  • University degree in a relevant field, such as marketing, communication, or management engineering.
  • Strong knowledge of marketing and CRM best practices, processes, and tools.
  • Ability to work with sales and cross-functional teams, developing and implementing CRM best practices.
  • Fluency in English.

Amplifon offers a hybrid working policy, allowing employees to work 9 days/month remotely. Join our team and contribute to shaping the future of customer experience.