Network Engineer L2

2 settimane fa


Segrate, Lombardia, Italia NTT A tempo pieno

About the Role

We are seeking a highly skilled Network Managed Service Engineer L2 to join our team in Milan. As a key member of our Network Operations team, you will be responsible for ensuring seamless network services to our client's entire IT network environment.

Key Responsibilities

  • Pick and resolve assigned incidents and requests in a timely manner.
  • Perform operational tasks to guarantee network services.
  • Communicate with other teams for extended support.
  • Update tickets with resolution tasks performed.
  • Execute changes with clear identification of risks and mitigations.
  • Monitor client infrastructure.
  • Analyze incidents and requests for quality and recommend improvements.
  • Produce trend analysis tickets reports.

Requirements

  • IT educational background.
  • At least 3 years of experience in Network Operations environment with a medium complex infrastructure.
  • Cisco Certification (CCNA).
  • Ability to communicate and work across different cultures and social groups.
  • Able to maintain a positive outlook at work.
  • Ability to adapt to changing circumstances.
  • Able to work in a virtual and hybrid team.
  • Good problem-solving approach and analytical thinking.
  • Customer-oriented.
  • Good knowledge of Italian and English (French is a plus).

About NTT DATA

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success.


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