Network Engineer L2
2 settimane fa
About the Role
We are seeking a highly skilled Network Managed Service Engineer L2 to join our team in Milan. As a key member of our Network Operations team, you will be responsible for ensuring seamless network services to our client's entire IT network environment.
Key Responsibilities
- Pick and resolve assigned incidents and requests in a timely manner.
- Perform operational tasks to guarantee network services.
- Communicate with other teams for extended support.
- Update tickets with resolution tasks performed.
- Execute changes with clear identification of risks and mitigations.
- Monitor client infrastructure.
- Analyze incidents and requests for quality and recommend improvements.
- Produce trend analysis tickets reports.
Requirements
- IT educational background.
- At least 3 years of experience in Network Operations environment with a medium complex infrastructure.
- Cisco Certification (CCNA).
- Ability to communicate and work across different cultures and social groups.
- Able to maintain a positive outlook at work.
- Ability to adapt to changing circumstances.
- Able to work in a virtual and hybrid team.
- Good problem-solving approach and analytical thinking.
- Customer-oriented.
- Good knowledge of Italian and English (French is a plus).
About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success.
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